Field Service Engineer (Process Automation)

Innovate to solve the world’s most important challenges

Contribute to the growth of the Honeywell Process Solutions Service business by providing accurate and efficient technical support to external customers as well as internal within Honeywell systems maintenance and service on Honeywell Process Solutions systems.

We are looking for new team member to our experienced team for role of Service/Project Engineer region Antwerp with focus on hardware. If you are interested in this opportunity, don´t hesitate to contact us!

• Develop sound and honest relationships with internal and external designated customers by providing accurate and efficient technical support.
• Respond to customer inquiries by diagnosing the issue and providing the most appropriate technical solution.
• Preventive and corrective maintenance of the Honeywell portfolio.
• Keep technically current with the broad HPS product portfolio.
• Provide service solutions to both legacy and new systems, as appropriate.
• Respond to customer questions, issues, and inquiries with accuracy and timeliness.
• Work effectively with other groups within Honeywell to provide customers with the most effective solutions.
• Design hardware Bill of Materials for our service projects.
• Order hardware components involved in service projects. Follow up on hardware orders with 3rd party suppliers as well as internal.
• Be part of different projects for hardware upgrades, system modifications and additions, both on-line and off-line.
• Participate in control system service projects during Engineering, Factory Acceptance Test (FAT), Site Acceptance Test (SAT) and commissioning phases as required.

• Keeping pace with new product development, while at the same time maintaining expertise in the old systems, and in the interfaces/upgrades between the old and new systems.
• Knowledge on industrial automation, preferably DCS.
• Maintaining a highly satisfied customer base.
• Working and managing multiple issues at a time.
• Responding to customer inquiries in an efficient and accurate manner.

• High interest in technology and its evolution, hardware and software (IT)
• Team player
• Communication capabilities
• On-call to solve customer issues
• Self learner
• Aware of personal qualities and limitations

• Minimum a bachelor’s degree in electronics, automation or process technologies.
• 2-3 Years experience in the system engineering, project execution, operations or maintenance functions within the industrial automation industry.
• Strong diagnostic and analytical skills.
• Expert knowledge of various control techniques (regular, advanced, optimization, networks).
• Effective, honest communications capabilities (good written and verbal skills).
• Fluent in Dutch and English (verbal & written). French will be a plus
• Customer Service orientation

Additional Information

• JOB ID:HRD174043
• Category:Customer Experience
• Location:Hermes Plaza Hermeslaan, 1H,Diegem,VLAAMS BRABANT,1831,Belgium
• Nonexempt