Accountmanager Critical Care

As Accountmanager Critical Care you are responsible for the product portfolio Critical Care.

This position is a nice mixture between new business and relationship management. You are part of the Belgian sales team consisting of account managers and clinical specialists. In this position you report directly to the Head of Sales Belgium.

Your assignments

• You own Critical Care accounts and foster the relationship with identified customer segments to ensure their needs are met (e.g. account prioritization)

• You develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization
• Develop and execute tailored solutions and strategies for key customers to ensure their ongoing satisfaction and loyalty toward the organization whilst enhancing profitability
• Develop and implement a relationship management plan for potential Critical Care accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization

• Assess clients based on identified needs offering new customised services, adapted to their characteristics and specificities
• Manage a cross-functional internal team (e.g. technical, commercial, and legal) to configure a complex tailored or bespoke product and services solution and associated contractual terms
• Provide insights on market intelligence and development to operationalize the Critical Care commercial strategy
• Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management database / system, to ensure that the organization has quality data to enable effective customer retention and business development activities
• Develop a broad relationship network within the account personnel, identifying account’s needs and levering the use of internal specialists to fulfil their requirements.
• Define, design, and deliver significant, compelling, and differentiating experiences for customers and ensure that business areas/units execute on the CX strategy in close collaboration with Marketing
• Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time (“FME Policies”)

Your profile

• University / Post Graduate / University of Applied Science
• 5+ years of work experience in a Sales function, especially in the field of Critical Care
• You have industry specific knowledge about healthcare market dynamics and trends, public procurement & negotiation, local healthcare requirements and needs, especially in the field of Critical Care. Experience with dialysis is a big plus.
• You have a customer-focused approach
• You initiate compelling sales conversations
• You know the buying influences
• You can manages resistance
• You expand the service
• Action Planning: Applies expertise to act as the organizational authority on developing appropriate plans or performing necessary actions based on recommendations and requirements
• You are energetic and have a driven attitude
• You have a result and data driven mindset

What do we offer?

We believe that to be an employer of choice, we need to take care of our employees. This is why, if you join our team, you will enjoy benefits such as:

• Permanent fulltime contract
• Great colleagues
• Competitive salary
• Bonus
• Laptop and smartphone
• Group and hospitalization insurance
• Internet allowance
• Leasecar with fuel card
• Net allowance
• 12 ADV days
• The flexibility of working from different locations (post COVID)