Analyst

CRM Sales setup analyst

Who are we looking for?

We want to hire a dedicated individual with strong business acumen who strives for excellence in his work. We are looking for a good communicator with enthusiasm for a fast-paced and international working environment.

The mission

In the context of managing the onboarding process in a fully integrated Customer experience, the setup of the Sales Quotation tool is done in order to simplify and make customer track from Order to Contract and Invoice coherent.

As a Sales CRM Sales setup analyst, you will own the setup of a CRM application.

The setup ownership allows interaction with IT developers, Project managers, Product Managers, and Sales teams (International context and external partners) to Legal and internal back-office teams.

You will have the opportunity to address the following domains: marketing automation, sales automation, AML/KYC (Anti-Money Laundry/Know Your Customer), self-boarding, customer contact centre and multi-channel contact integration.

You will be working with multiple state-of-the-art packages like ODOO and JIRA.

You will act as analyst/tester and support specialist (via JIRA). You will set up the CRM application in E2E approach.

Worldline’s current operating model is in the middle of its largest transformation yet. We deal with many projects and technical challenges. The team is very dynamic, committed to the design and implementation of Worldline’s current and future BSA operations and the improvement of Worldline’s performance.

Responsibilities

• Manage the Product and Project managers’ requirements for new products launch or change requests: involvement from the project’s start to give options and restrictions from an operational expertise with Sales and Marketing users’ perspective
• Define development requirements to IT staffs
• Provide clear estimates for execution of configuration and setup
• Implement solutions in interaction with the final users (Sales teams in different countries, external partners, banks)
• Ensure testing of IT developments releases content
• Follow-up of orders’ integration to back-office tools (Oracle, SMAC, invoicing) by identifying accurate test scenarios and making needed adaptations
• Integrate the orders ‘look’ & ’feel’ for users with the Worldline company image strategy
• Communicate with Legal department to generate contract with approved general terms and conditions
• Ensure the respect of projects deadlines
• Provide proper documentation of setup delivered and functionalities to users
• Ensure Daily Odoo Support (tickets resolution)
• Participate in Ad Hoc or future oriented projects with SAT team input

Profile

• Experience is not required
• You are fluent in English and French or Dutch. A good level in the 3rd language is a plus
• You have strong communication skills to be able to interact with different stakeholders and take up a consultancy role towards different internal departments
• You are well organized
• You are result oriented and perseverant
• You like working in a dynamic, fast paced environment; You are flexible to cope with changing priorities

More reasons to join us

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, insurance package, an attractive pension scheme, …

What’s more, we really value Innovation, Teamwork, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all people from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.