Boutique Assistant Manager

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We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers’ own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Position Summary

We are looking for a Boutique Assistant Manager at our Liège Boutique. As an Assistant Boutique Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.

As a Boutique Assistant Manager, your main responsibilities will include, but not be limited to:

Sales and Customer Service:

• Maximize guest frequency, sales and acquisition of new club members in the boutique (thanks to a creative visual merchandising, ect)
• Innovate to give the best customer experience
• Maintain current and up to date knowledge on coffee and the Nespresso product.
• Continuously evaluate the quality of service and give individual feedback to the Boutique Specialists (about the mistery shopper and customer’s feedbacks)
  
  

Leadership/Team Management:

• Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives.
• Motivate and coach team to provide exceptional customer service in keeping with our brand image.
• Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations.
• Provide coaching and direction to the team to achieve operational goals. Consistently review KPI’s to identify problems, concerns, and opportunities for improvements. Support action plan creation to achieve goals.
  
  

Operations:

• Schedule management
• Daily money management, justify every difference and give feedbacks to the team
• Manage responsibly the interim budget to strengthen the team during the peak times
• Understand, plan and prioritize achieving annual sales forecasts aligned with Boutique Manager
• Utilize tools and analyze financial reports to identify and address inventory and sales trends.
• Use all operational tools to plan for and achieve excellence in staffing, scheduling, monthly reports, cash management and inventory management.
• Run monthly and quarterly physical stock inventories, place orders and check deliveries to ensure adequate stock levels.
  
  

What Will Make You Successful

• 1-2+ Years of people Management in retail; the luxury retail space is an asset
• English and French speaking
• Strong team-building skills with a history of effective team coaching and development
• Demonstrated ability to prioritize and plan multiple priorities
• Effective time management, communication, problem-solving and analytical skills
• Passionate about sustainability
• Think out of the box
• Leader by example
• Future oriented
  
  

We offer...

• A full-time position located in Liège
• Excellent benefits, including an annual target bonus;
• A variety of professional training and development programs;
• Various career opportunities, both in Benelux and internationally;
• Professional working environment, team spirit, company pride and passionate colleagues.
  

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we’ll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.