Claims Team Manager Specialty Lines

☞ American International Group (AIG)

Vue: 120

Jour de mise à jour: 26-11-2025

Localisation: Brussels Brussels Capital

Catégorie: Finance / Banque / Stock Ventes

Industrie: Banking Insurance Financial Services

Niveau: Mid-Senior level

Type d’emploi: Full-time

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About The Role

Purpose of the Role:

To manage a team of Complex Claims Adjusters in the Specialty Lines Claims team. To drive best practice claims handling performance both in terms of optimal claims outcomes and customer service, and the technical and professional development of their team.

Duties And Responsibilities


  • Functional Responsibilities:
  • Manage the allocation of claims within their Complex team of adjusters
  • Provide a technical referral point for team members and manage performance,
  • Managing Claims Handling
  • Keep the Frabelux Claims Manager advised of key Complex loss developments and wider Complex trends.
  • Execute strategic initiatives within their Complex team
  • Ensure Complex ‘Best Practice’ is maintained within their Complex team
  • Drive performance through required criteria
  • Ensure claims are accurately assessed and proactively reserved within agreed service levels
  • Embed use of balance scorecard/KPIs within team

  • Accountabilities:
  • Team performance
  • Team professional and technical development
  • Team communication
  • Team compliance
  • Effective resolution of Complex level claims handled by team adjusters
  • Accurate and consistent reserving and financial control of claims
  • Mitigation of indemnity and expense spend for Complex claims within their team
  • Performance manage the team to maximise best practice compliance and minimise lost economic opportunity within Complex claims segment.
  • Personal Development / Succession Planning for individuals within the Complex team.
  • Managing compliance with governance standards and regulatory requirements within the Complex team.
  • Effective communication to all relevant stakeholders.
What We’re Looking For
  • People and team management experience, including the proven ability to effectively manage team members
  • Ability to positively influence, in a multi-cultural environment, stakeholders at every level both internally & externally
  • Highly effective communicator (written, verbal, presentation, training)
  • Ability to deliver strategic directives internally while also marketing AIG claims expertise externally.
  • Broad range of leadership competencies, from direction and pace setting to coaching and effective listening.
  • Identify and address performance issues within the team.
  • Fully developed specialist knowledge in Specialty Lines technical claims topics.
  • Strong stakeholder management experience, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)
  • Policy language skills enabling accurate and consistent policy wording interpretation
  • A strong knowledge of legal / regulatory and litigation / procedural requirements
  • Experience in negotiation, mediation, arbitration and ADR skills
  • Experience in conducting technical claims audits and effectively following up on findings.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To Learn More Please Visit

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.

Functional Area

CL - ClaimsEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Europe S.A. (Belgium branch)

Job Info
  • Type: Full time
  • Location: Brussels
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Date limite: 10-01-2026

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