Desktop Systems Engineer – COTS Software Deployment

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO’s communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO’s military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO’s mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO’s information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO’s communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise’s: NATO International Civilians (NIC)’s, Military (Mil), and Interim Workforce Consultants (IWC)’s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID –2025-0187

Role Background

The NATO Communications and Information Agency (NCI Agency) is committed to supporting NATO’s digital transformation efforts through innovative and efficient solutions. The agency’s NATO Digital Workplace Centre (NDWC) plays a key role in this mission by delivering comprehensive digital workplace services that facilitate seamless communication, collaboration, and connectivity for NATO staff across all member nations.

To support these ongoing initiatives, the agency seeks a qualified computing engineer with expertise in desktop support and management of commercial technologies. This role involves providing specialized support for the provisioning, management, and lifecycle maintenance of Windows-based, iOS, and iPadOS end-user devices across diverse networks with various classification levels. Additionally, the engineer will support workstream collaboration tools, including email, instant messaging, and collaboration portals, ensuring their integration with other NATO-specific functions.

Role Duties and Responsibilities

• Package application deployments for the scope of provisioning in the dedicated packaging environment.
• Implementation and validation of the Software Packaging tools based on Microsoft Endpoint Configuration Manager (MECM) and App Volumes supporting thin and thick clients;
• Development of the Software Packaging processes in coordination with the SMC branch;
• Packaging Commercial off the shelf (COTS) and NATO off the shelf (NOTS) software using existing pre-production toolsets based on VMWare AppVolumes, MECM and MSIX;
• Exporting Software Packages from pre-production environment to the newly implemented production ITM networks;
• Test the applications via application provisioning.
• Providing technical support for existing and new ITM Packaging tools including VDI.
• Develop, disseminate and improve instructions for Level 1 and Level 2 technicians.
• Perform on the job trainings as needed to team members, Level 1 and Level 2 technicians.
• Assist with resolving and delivery backlog activities/ projects on Kanban system
• Provide minimum 2 Continued Service Improvement (CSI) in the area of work per 4 sprints.

Essential Skills, Experience and Certifications

• At least 5 years of demonstrable experience in applications packaging (MSI, MSIX, App-V, App Volumes, MECM);
• Sound knowledge of scripting (PowerShell) including provisioning/changing Azure resources;
• Hands on experience in building virtual machines, snapshot, DRS concept, clustering hosts;
• Experience in VMWare Horizon, creating and tweaking gold images according to Microsoft guidance using the latest recommendations;
• Sound knowledge of VMWare Horizon Linked Clones, Instant Clones and Thin App;
• Strong analytical skills;
• Excellent written and oral communication skills;
• Strong problem-solving skills;
• VDI Packaging
• Expertise in information technology domains such as Cloud Computing and IT Infrastructures;

Working Location

• Braine L’Alleud

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance