eCommerce Operations Coordinator

☞ Belgie Vacature Groep

Vue: 135

Jour de mise à jour: 16-11-2025

Localisation: Asse Flemish Brabant

Catégorie: Direction Production/Opération

Industrie: Human Resources

Niveau: Entry level

Type d’emploi: Full-time

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eCommerce Operations Coordinator

We are MediaMarkt, the number 1 consumer electronics company in Europe! Our right to exist in this industry? Our unique personal contact between employees and customers in our stores.

As a team, we work together to remain the omnichannel player with 28 stores in Belgium, 49 stores in the Netherlands and our webshops. How we do that? By putting our customers first. Always. By offering the best customer experience both online and offline. We build a party for and with our customers.

We are energetic, customer focused and believe that anything is possible if you take action yourself. With a mix of innovation, a wide range of products but above all a unique experience, we create happy customers. You get the space and freedom to do your job in your own way. So you can show your customer focus in your own way. Are you ready for this challenge?

eCommerce Operations Coordinator

Your Challenge

The eCommerce Operations Coordinator will be responsible for the operational flows related to online orders and stock related to the Webshop. He/she will need to coordinate between different departments to be able to maximize the efficiency of the online customerorder-lifecycle whilst keeping the level of non-moving & unsellable stock levels to an absolute minimum. S/he will need to make sure that operational issues are detected in a proactive way and escalated to the concerned department (ICT, SupplyChain, OMS POs) to find a root cause and solution for the occurred issue. Also s/he will be responsible for the quality of the online stock. S/He will make sure that the quality of the sellable, unsellable and intangible stock is under control. s/He will guarantee that the non-sellable stock (e.g. damages, customer returns, DOA, …) will remain within the acceptable targets. S/He will collaborate with stores and third parties like online auctioneer and ZesGoes to sanitise the stocks. Also s/he will make sure that the stock ageing is at an acceptable level and outdate items are moved out of the assortment.

Online Operations Coordination

Specifically, this position includes the following elements:
  • Ensuring, together with Customer Order Fulfilment Manager, customer delivery promises are being met
  • Analysing major NPS detractors related to inefficient orderflow
  • Monthly cost-monitoring and invoice-control
  • Participating to weekly OPS meeting with the online warehouses
  • Maintaining the internal FAQ page
Online Stock Coordination
  • Report and analyse on online stocks (sellable / unsellable)
  • Collaborate with internal stakeholders (Aftersales, Contact center, Customer Experience, Commercial category teams) to improve KPI‘s & stockmanagement
  • Coordinate the unsellable stock cleaning at the online warehouse
  • Collaborate with external partners to improve KPI‘s (eg. Online Auctioners, ZesGoes, ,…)
  • Ensure correctness of damaged stocks in the warehouses.
Your Profile
  • Master in Business Administration, statistics or related discipline required
  • 2 + years of relevant work experience, ideally in retail, Supply Chain or FMCG
  • Deep knowledge of MS Excel
  • Fluent in English, and strong knowledge of Dutch or French
  • Highly Analytical and results-driven, Outstanding Organisational skills, Solution & results oriented
  • Proactive character that takes ownership, Hands-on mentality, Excellent communication skills
  • Team player
What We Offer You
  • Good working conditions and development and growth opportunities;
  • Freedom and responsibility to shape your own function and bring ideas to fruition in an environment where anything is possible;
  • The opportunity to achieve the best results as a team because, quite simply, you always want to win;
  • At MediaMarkt we simply have guts. We are entrepreneurs within a company, so you get the chance to develop yourself quickly and in a variety of ways.
Meer informatie

Voor meer informatie bekijk onze bedrijfspagina (klik op ons logo bovenaan de vacature).

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Date limite: 31-12-2025

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