IT Services Excellence Lead

☞ UCB

Vue: 106

Jour de mise à jour: 29-11-2025

Localisation: Anderlecht Brussels Capital

Catégorie: IT - Logiciel

Industrie: Pharmaceutical Manufacturing

Niveau: Mid-Senior level

Type d’emploi: Full-time

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le contenu du travail

Make your mark for patients

We are looking for an IT Services Excellence Lead who isproactive and analytical to join us in our IT Operations team, based in our office in Braine l’Alleud, in Belgium.

About The Role

You will be responsible for managing and optimizing ITIL processes, ensuring the smooth operation of our IT services. You will drive our Partner who operates the ITIL process, ensuring alignment with our standards and goals. Your work will be essential in driving incident resolution, managing user requests, and overseeing change requests separately to maintain efficient workflows. You will play a key role in enhancing user experience and supporting our business units through continuous improvement initiatives.

Who You’ll Work With

You will be working in a team that collaborates closely with technical teams, stakeholders, and third-party suppliers across various locations, including Europe, North America, and Latin America. You will engage with internal and external partners to understand their needs, drive value, and contribute to a positive user experience aligned with our Patient Value Principles.

What You’ll Do

  • Monitor and manage IT incidents to ensure prompt and effective resolution
  • Drive the Major Incident Management Process and act as a coordinator for critical incidents
  • Manage user requests and change requests following established ITIL procedures
  • Identify and analyze recurring problems to propose sustainable solutions
  • Maintain accurate documentation of incidents, changes, requests, and problems
  • Drive continuous improvement initiatives to enhance IT services and reduce ticket volume

Interested? For this role, we’re looking for the following education, experience, and skills

  • Bachelor’s Degree in a relevant field.
  • 5-8 years of demonstrated work experience in ITIL processes
  • Strong knowledge of ITIL processes and their practical application
  • Excellent communication, problem-solving, and organizational skills
  • Experience with IT service management tools is a plus
  • Ability to work collaboratively with various stakeholders and manage multiple tasks simultaneously

If you are interested to learn more about IT within UCB, please find more information here IT at UCB .

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About Us

UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?

At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equitable opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on EMEA-Reasonable_Accommodation@ucb.com . Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.
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Date limite: 13-01-2026

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