MLH Field Service Technician

le contenu du travail

MISSION
Promotes the company and performs repair, calibration, and preventative maintenance of Gilson and
competitor pipettes at customer sites and maintains necessary documentation of this work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Visits customer sites including university, government, and industry laboratories to perform calibration,

maintenance and repair on customer’s pipettes.

• Works with Gilson Sales Representative to promote service & provide technical support.
• Works with area representatives to cultivate new and repeat service accounts.
• Works independently as well as with other Gilson personnel to meet annual service targets.
• Contacts existing service customers regarding ongoing needs if required.
• Responds promptly and professionally to all customer inquiries.
• Maintains familiarity with competitor service companies, their practices and offers.
• Determines customer’s service needs, coordinates accordingly.
• Uses computer software to record serial number, assign work order number to each job, and to record

calibration findings.

• Performs calibration according to manufacturer/ ISO8655 or customer’s own specifications.
• Disassembles, cleans, inspects, repairs, and reassembles pipettes. Is responsible for diagnosing problems, if

any, and determining necessary repairs.

• Reads and interprets technical diagrams of pipettes.
• Uses small hand-held tools to perform calibration and repair.
• Ensures conformance with established calibration and repair standards.
• Completes necessary paperwork and collects signatures and purchase orders from customers.
• Maintains repair and calibration equipment and monitors parts inventory.
• Maintains familiarity with Gilson pipette product line.
• Responsible for proper execution of prescribed safety procedures when handling equipment and hazardous

materials.

• Contact possible with equipment that has been contaminated by laboratory chemicals, human bodily fluids or

other potentially hazardous substances.

• Occasionally assists Gilson Sales Representatives and distributor representatives with equipment

demonstration at customer sites along with vendor and trade shows.

• Reports any concerns regarding Gilson products observed in the field.
• Supports customers within a particular MLH territory, but travels to support other territories when necessary.
• Attends regular training sessions including onsite and online in order to maintain professional and technical

knowledge.

• Utilizes problem solving skills to work with pipettes and troubleshoot any potential issues effectively, to the

satisfaction of the customer while maintaining Gilson’s standards.

• Follows Gilson procedures regarding equipment maintenance, field calibration, and all other aspects of

pipette service.

JOB REQUIREMENTS
SKILLS OR KNOWLEDGE

• Ability to read and follow instructions as posted.
• Ability to communicate effectively with others.
• Ability to accurately pipette to the Gilson Standard.
• Mechanically inclined.
• Strong computer skills.
• Ability to manage a busy schedule with relative independence.

PHYSICAL ABILITY

• Requires good or corrected vision.
• Good manual dexterity.
• Ability to lift 25kg

OTHER

• Must speak French clearly and fluently. Must write French legibly.
• Must have valid driver’s license, good driving record and reliable transportation are required.
• Must have a clean, professional appearance.
• Regular attendance and punctuality.
• Occasional overnight travel may be required, up to 50%.
• Ability to acquire new skills and to accommodate change in the workplace.

ADDITIONAL SKILLS/EXPERIENCE DESIRE

• Previous laboratory background

Job Types: Full-time, Permanent contract

Pay: €26,000.00 - €31,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Opleiding:

• Bachelor (Aanbevolen)

Ervaring:

• Field Engineering: 1 jaar (Aanbevolen)

Work Remotely:

• No