MLH Field Service Technician

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MISSION
Promotes the company and performs repair, calibration, and preventative maintenance of Gilson and
competitor pipettes at customer sites and maintains necessary documentation of this work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Visits customer sites including university, government, and industry laboratories to perform calibration,

maintenance and repair on customer’s pipettes.

• Works with Gilson Sales Representative to promote service & provide technical support.
• Works with area representatives to cultivate new and repeat service accounts.
• Works independently as well as with other Gilson personnel to meet annual service targets.
• Contacts existing service customers regarding ongoing needs if required.
• Responds promptly and professionally to all customer inquiries.
• Maintains familiarity with competitor service companies, their practices and offers.
• Determines customer’s service needs, coordinates accordingly.
• Uses computer software to record serial number, assign work order number to each job, and to record

calibration findings.

• Performs calibration according to manufacturer/ ISO8655 or customer’s own specifications.
• Disassembles, cleans, inspects, repairs, and reassembles pipettes. Is responsible for diagnosing problems, if

any, and determining necessary repairs.

• Reads and interprets technical diagrams of pipettes.
• Uses small hand-held tools to perform calibration and repair.
• Ensures conformance with established calibration and repair standards.
• Completes necessary paperwork and collects signatures and purchase orders from customers.
• Maintains repair and calibration equipment and monitors parts inventory.
• Maintains familiarity with Gilson pipette product line.
• Responsible for proper execution of prescribed safety procedures when handling equipment and hazardous

materials.

• Contact possible with equipment that has been contaminated by laboratory chemicals, human bodily fluids or

other potentially hazardous substances.

• Occasionally assists Gilson Sales Representatives and distributor representatives with equipment

demonstration at customer sites along with vendor and trade shows.

• Reports any concerns regarding Gilson products observed in the field.
• Supports customers within a particular MLH territory, but travels to support other territories when necessary.
• Attends regular training sessions including onsite and online in order to maintain professional and technical

knowledge.

• Utilizes problem solving skills to work with pipettes and troubleshoot any potential issues effectively, to the

satisfaction of the customer while maintaining Gilson’s standards.

• Follows Gilson procedures regarding equipment maintenance, field calibration, and all other aspects of

pipette service.

JOB REQUIREMENTS
SKILLS OR KNOWLEDGE

• Ability to read and follow instructions as posted.
• Ability to communicate effectively with others.
• Ability to accurately pipette to the Gilson Standard.
• Mechanically inclined.
• Strong computer skills.
• Ability to manage a busy schedule with relative independence.

PHYSICAL ABILITY

• Requires good or corrected vision.
• Good manual dexterity.
• Ability to lift 25kg

OTHER

• Must speak French clearly and fluently. Must write French legibly.
• Must have valid driver’s license, good driving record and reliable transportation are required.
• Must have a clean, professional appearance.
• Regular attendance and punctuality.
• Occasional overnight travel may be required, up to 50%.
• Ability to acquire new skills and to accommodate change in the workplace.

ADDITIONAL SKILLS/EXPERIENCE DESIRE

• Previous laboratory background

Job Types: Full-time, Permanent contract

Pay: €26,000.00 - €31,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Opleiding:

• Bachelor (Aanbevolen)

Ervaring:

• Field Engineering: 1 jaar (Aanbevolen)

Work Remotely:

• No