Systems Engineer

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Job DescriptionAbout UsAt Bose, better sound is just the beginning. We’re passionate engineers, developers, researchers, retailers, marketeers … and dreamers. One goal unites us — to create products and experiences our customers simply can’t get anywhere else. We are driven to help people reach their fullest human potential. Creating technology to help people to feel more, do more, and be more. We are highly motivated and curious, and we come to work every day looking to solve real problems and create the best experiences for our customers.If you are looking to build a modern digital workplace at a global corporation with a passion for excellence, welcome to Workplace IT! We are a global team at Bose that owns the Endpoint, Identity, and Productivity technologies and are passionate about empowering every Bose worker with a state-of-the-art digital workplace. With the pace of change in the world, a modern digital workplace is essential to garnering top talent and driving business success. It is therefore imperative that we continuously innovate and deliver next generation Workplace IT experiences.The Workplace IT Systems Engineer at Bose is a strong technical leader in developing and implementing global enterprise Identity, Endpoint and Productivity solutions in a hybrid cloud environment. They are passionate about leveraging technology to improve employee experiences and productivity. Their skillset bridges system design and administration with programming and automation.If this sounds like you, we want you to join our team!What’s your Scope of Responsibilities?In this position, you will be primarily responsible for on-site technical support in our Tongeren Warehouse facility (Belgium). The scope of responsibility includes the support, installation, and troubleshooting of all desktop/laptop-related computers, label printers, RF scanners, software installations, office printers, and basic networking and server support.More SpecificOur System Engineer is responsible for installing and troubleshooting both standard and customized (Warehouse, Repair, Remanufacturing) software on desktops and laptops.Furthermore, you’ll be responsible for quoting, purchasing, and managing local IT services and hardware (laptops, licenses etc.).Understanding and adhering to corporate-related standards is of the utmost importance. We expect you to demonstrate and ensure a strong customer service commitment within our organization.You will collaborate with the IT Global Tier 3 department and corporate IT services to restore services and/or identify problems.Your Experience LevelWe expect our Systems Engineer to have a high degree of technical aptitude over a large scope of IT software, hardware and networking disciplines.Let’s get technical with our desired key technology competencies:Networking

• Routers, switches, firewalls, access points, network circuits, VPN, and load balancers (Cisco: ISE, Meraki, Umbrella, Aruba, Viptela SDWAN, and Palo Alto)

Server Compute

• Microsoft Windows Server, SQL Server, Windows clustering
• Print Services
• Virtualization platforms (VMware or Hyper-V)

Storage

• NetApp Storage Arrays
• Commvault Immutable Backups

Endpoint

• Operating Systems, Microsoft Windows, MAC/IOS, Linux, Microsoft Office, desktop, and mobile device troubleshooting.
• Microsoft Office 365 Exchange Online, Teams, SharePoint Online, Intune, Azure AD…)
• Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory and Group Policies.
• Information Security solutions for endpoint threat management.
• Identity and Access Management: Active Directory, Azure AD, SailPoint, Group Policies…
• Management Tools, Microsoft SCCM, JAMF, Autopilot
• RF Barcoding and scanning technologies.

Hardware Technologies

• RF and wireless systems
• Thermal printer (HP, Zebra), barcode scanners, serial and USB communications

Additional abilities?Our employees need to be able to work well as a part of a dynamic team while maintaining the ability to also work independently.We expect our System Engineer to be proficient in English and Dutch and have strong analytical, planning, organizational, and communication skills with the ability to provide a business-level translation of technical issues.Last but not least: excellent time & priority management skills are very important for this role.Are you interested in working at Bose as a System Engineer? We are looking forward to your application!Note: Thank you in advance for your application. After reviewing all the applications, we will only contact the candidates who fulfill the requirements for this position. So, if you don’t receive feedback in the next 15 days, we will keep your application for future opportunities that fit your profile.Please be advised that for this position, we require your full-time on-site presence in Tongeren, Belgium.