Helpdesk Support Engineer

☞ KPMG

View: 140

Update day: 18-11-2025

Location: Zaventem Flemish Brabant

Category: IT - Software IT - Hardware / Networking Information Technology

Industry:

Job type: Full-time, Permanent contract

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Job content

Central Services - Professional support

Location

Zaventem HQ

Roles & Responsibilities

As Helpdesk Support Engineer you offer first line or second line IT-support to end users. You provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation. You provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  • You are part of ICT ServiceDesk team
  • Providing support in person, over the phone or via remote access
  • Takes ownership of user problems
  • Handling / trouble shooting issues with computer software, peripherals and hardware
  • Solving network problems, printer issues
  • Ensure the follow-up of incidents and requests and where necessary you involve the underlying support groups.
  • Staging of PC’s
  • Create user guides and support material
  • You work proactively to continuously improve the quality of service

Skills & Qualifications

  • An initial experience with customer or client support is a great benefit
  • Experience within Microsoft Windows operating systems and Microsoft Office
  • Basic knowledge of networks and telecommunication (TCP/IP)
  • Good knowledge of PC hardware
  • You can provide support on mobile devices (IOS, Android).
  • You can explain solutions to your internal clients in a non-technical manner.
  • Good written and verbal communication skills in English, French and Dutch
  • You are a pleasant colleague, a "team player": you work constructively and professionally with colleagues throughout the organization.
  • You can function independently and in a disciplined way within a team.
  • You are service-oriented, an excellent troubleshooter.
  • You are driven, creative, dynamic and stress resistant.

We offer

Do you consider a career at KPMG? Here’s what we have to offer for our talent:
  • A corporate culture in which personal growth, mutual trust and lifelong learning are being fostered.
  • An inclusive workspace that encourages diversity and pursues mutual respect and tolerance for each other’s beliefs and background.
  • Professional experiences in an international and dynamic working environment to boost your career journey.
  • A flexible, hybrid working schedule where employees can work on different locations: at home, at the office, on the go or at a client’s site.
  • A wide range of teambuilding activities and social events (e.g. afterwork drinks, network evenings, annual national receptions, etc.) that enable new joiners to meet colleagues within the wider KPMG community and have some fun along the way.

#IT #Helpdesk

Contract type

Permanent

Full time/ Part time

Full-time

Position location

Job location

Europe, Belgium

Candidate criteria

Minimum level of experience required

3 to 5 years

Languages

  • Dutch (Good knowledge)
  • French (Good knowledge)
  • English (Very good knowledge)

    General information

    Reference

    2023-775
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    Deadline: 02-01-2026

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