Helpdesk support (Freelance)

☞ CERTIO.BE

View: 115

Update day: 26-11-2025

Location: Bruges West Flanders

Category: IT - Software

Industry: IT Services IT Consulting

Position: Mid-Senior level

Job type: Contract

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Job content

We are currently looking for a support / helpdesk engineer:- Ticket handling in 4ME tool and ServiceNow.
  • Act as onsite L1 support for the services and support scopes
  • > Telephony, Network, Cloud related.
  • > Telephony being currently the biggest scope (80%) of the tickets.
  • > Interact with support teams/OPS Specialist/CDM
  • Ensure end-user communication via mail, Teams, phone …
Requirements- Relevant Experiences As Support / Helpdesk
  • Good knowledge of Telephony (Avaya)- Language: English, Dutch or FR
BenefitsStart date asap – long term mission.

Onsite presence required in region Bruges (onboarding 2-3weeks onsite , afterwards +-3 onsite/2 remote)

More info?

jimmy.strijbos@certio.be / +32 496 59 33 89

Speak to you soon!

www.certio.be

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Deadline: 10-01-2026

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