iStorm - IT Application Manager

☞ iStorm

View: 155

Update day: 26-11-2025

Location: Brussels Brussels Capital

Category: Mechanical / Technical Maintenance

Industry:

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Job content

Organisation and department description

My client is a leading IT company in its market.

They are looking for an experienced application management and incident handling.

You ll be responsible for the day-to-day delivery of the IT operations for our Customers; application maintenance, incident and problem management for Customer Service team and Production Team.

You acts as a primary contact person for the Business, organizes and manages the team capacity and priorities, and plays a central role in the business continuity.

The team is composed of two analysts and one dispatcher of incidents.

Day-to-day tasks

Monitor and propose improvements for Customer application and IT operational platforms
Ensure a good level of performance of the operational platforms and Customer applications
Responsible for establishing business relationships to enable efficient delivery of ICT services
Establish and monitor with the business the expected Service Levels
Measure and report on IT Services
Act as Team Leader, manages priorities and workload, set objectives and evaluate
Direct collaboration with operations and development teams to make sure that service level agreements (SLAs) are guaranteed
Monitor capacity and resources in a multi-disciplinary environment
Ensure a relationship of quality and trust with the internal clients
Ensure application consistency, operational change management, incident management, problem management, crisis management, operational configuration management
Communicate about IT services within the organization
Plan and schedule operational maintenance and service Windows
Technical Analysis and report on incident.

Profile

5 to 10 years proven experience in IT environment and in Service Delivery / Application Manager.
Technical expertise in Application Management, with knowledge of various files and transactional formats (exemple XML, JMS) and technologies (REST API)
Experience with Dashboarding tools (Kibana)
IT Service Management experience (ITIL knowledge is a plus)
Experience in managing a team
Written and verbal communication skills.
Languages: FR, ENG, (NL)
Personality : analytical, structured, assertive, solution oriented, problem solver, critical thinking, customer oriented, time management
Master degree in Computer Science, engineering or related field/experience

Offer

If you are passionate about the challenges and opportunities brought by technology and innovation , this opportunity is for YOU!
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Deadline: 10-01-2026

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