IT Engineer (ID:2234)

Job content

• Ensure the effective use of event management processes and toolsets.
• Oversee the timely resolution of IT incidents, including impact assessment, prioritization, dispatching, validation, and documentation revision.
• Initiate problem management and coordinate Authorized Service Interruptions/Scheduled Outages to minimize downtime.
• Participate in the Change Management process to ensure smooth roll-outs, new releases, and service modifications with customer awareness.
• Provide technical advice, coordination, and support for Operations Centre Incident Response.
• Engage with cross-functional teams to prioritize tasks during service restoration and risk mitigation.
• Liaise with other Operations Centre entities to maintain and improve incident management tools and best practices.
• Gather, process, and analyze information and data for continual service improvement.
• Monitor incident management effectiveness and recommend improvements.
• Manage the life cycle of IT assets and review incident management processes regularly.
• Drive, develop, and maintain the major incident process and associated procedures.
• Lead others as required and deputize for higher-grade staff when necessary.
  
  

• A Master of Science (MSc) degree in a related subject and 2 years of post-related experience.
• Or a Bachelor of Science (BSc) degree in a related subject and 4 years of post-related experience.
• Alternatively, at least 10 years of extensive and progressive expertise in the relevant duties without a university/college degree.
• ITIL Service Operations and ITIL Foundation certification.
• Strong understanding of telecommunications, network, and information technology solutions and products.
• Experience in service operations and service management based on ITIL principles, using related toolsets such as ITSM.
• Prior experience working in an international environment, ideally comprising both military and civilian elements.
  
  

• Handle multiple incidents simultaneously while adapting to constantly changing requirements.
• Demonstrate strong analytical, organizational, multitasking, and prioritization skills.
• Provide technical leadership and guidance.
• Work independently with limited supervision and lead others as required.
• Understand NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation.
  
  

• A collaborative and dynamic work environment where you will be empowered to make meaningful contributions.
• Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• A commitment to work-life balance, ensuring that you have the support and flexibility needed to succeed both professionally and personally.
• Access to cutting-edge technologies and tools to help you perform at your best.
• A supportive team that values diversity, inclusivity, and innovation, fostering a culture of mutual respect and collaboration.
• Competitive compensation and benefits package that recognizes your expertise and contributions.