IT Field Support Agent

☞ Eurofins Belgium Digital Testing

View: 135

Update day: 26-11-2025

Location: Brussels Brussels Capital

Category: IT - Software IT - Hardware / Networking Information Technology

Industry: Farmaceutisch biotechnologie

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Job content

    Brussels, Belgium
    Full-time

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

Group’s key figures are approx. 4.56 billion Euros turnover, over 800 laboratories across 50 countries and more than 50,000 staff.

Job Description

As an IT Field Support Agent at Eurofins, together with your colleagues you will deliver support by phone and directly to the customer’s desk on location in Brussels and Luxembourg. You will be supporting employee’s requests related to front-end systems such as desktops, laptops, fixed and mobile phones and applications, and you will be contacting our global IT teams which are responsible for requests relating to back-end systems such as servers and networking. You will also have the opportunities to work on group-level projects that include these locations.

Together with your team, you will be working in shifts (8:15 – 19:30) and also have weekends and holidays paid for on-call duty.

How can you help?

If you are a team player focused on customer satisfaction, you are interested in helping people resolve their technical problems, you like talking to people and have a curiosity for finding solutions, we would like you to hear about you!

Qualifications

If you have experience working in similar role, and you know how to resolve problems related to Microsoft end-user environment (Windows 7 / 10, MS Office, Outlook, etc.), have basic knowledge of networking (switches / patches / IP / Subnets ) and the best VoiP / IP Telephony and can fluently communicate in English (French is a bonus but not necessary) send your application and let us know about yourself!

Additional Information

As the role and Eurofins IT Talent Acquisition team are international, please ensure to send your application in English.
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Deadline: 10-01-2026

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