IT Manager

Job content

To develop, manage, direct and control the DHL’s Customer Interface Solutions. You will be covering the ICT processes, solutions and integrations of our Customers in the Belux. You will contribute to the achievement of the overall regional and global strategy and vision.

At DHL Express, people are key. That’s why our goal has always been to attract and retain the best people worldwide. We offer challenges and opportunities for personal and professional development. We recognize everyone’s unique contribution and take pride in building together THE logistics company for the world.

What will you be doing?

Customers

Defines and implements Strategy for today´s and future ICT Solutions. Application life-cycle management for customer ICT solutions, including Demand Management.
Represents the Belux interests in European committees
Responsible for the optimization of? existing and future Customer facing applications.
Develops processes and architectures to ensure a future proof for national, multinational and international Customers.
Technical commercial consultancy defining application roadmaps and release plan for ICT solutions.
Designs and develops further processes and infrastructure with other ICT departments and Product Management.
Develops and executes data quality management and monitoring for critical business processes
Responsible for the local development team and project follow up.

Stakeholder

Reinforces strategic perspective: approves policies, methods, processes, techniques for Customer Interface Management based on change initiatives; guides the successful completion of Customer Integration.
Interacts with senior management on topics of major significance, often requiring coordination between organizational units.
Technical support for DHL Belux customer to make electronic business transactions
Based on Sales/Regional priorities support and connect customer in a network compliant manner
Response contact for all operational ICT-issues
Global contact for international customers, if the HQ location is Belux.

Proces

Domain lead for Customer Facing ICT Management, incl. budget, cost and? staff management. Influences operating strategies with other business and functional leaders.
Develops and supports innovating strategies for customer connectivity.
Leads the technical Pre-Sales (in coordination with the regions).
Defines and realizes individual solutions for large customers.
Leads the technical on boarding of customer
Support to 3PV’s in questions regarding DHL standards, product changes, label content and EDI messaging.
Defines and prioritizes the requirements for the internal central ICT-Infrastructure.
Ensures and monitors the SLA’s with customers around data quality in general
Maintain knowledge base and documentation for the entire domain.
Manages outsourced development projects.

People Management

Leads the CIT Customer Integration department in order to achieve all targets
Encourages and develops the team. Focuses on both respect & results.
Determines the Department structure, roles, performance targets and goals.??
Recruits, motivates and manages qualified staff.
Directs performance planning, coaching, and evaluation.? Sets challenging, sustainable and achievable KPI’s.
Organizes and monitors structural work meetings.
Organizes structurally performance interviews and coaches, motivates and supports employees in their personal development. Plans and provides training and development paths in line with strategic evolution and evolving business needs.
Approves pay adjustments and promotions.
Ensures compliance with internal labor prevention and safe requirements.
Coaching of the employees
Resource planning & project planning. Manages the resource capacity & planning according to demand

Who are you?

Minimum of 10 years’ experience in Logistics and? ICT related environment
Dutch, French and English (business fluent).
Proven experience with customer relationships in relevant industries.
Experience with Transport and Logistics management
Experience in leading teams
Project management in a complex environment
Experience in an international company
Analytical skills to manage and resolve complex cross-functional challenges
Proven ICT skills (architecture, systems, processes).
Good understanding of hardware, software, operating systems, programming logic & database management.
Experience in digitalization initiatives and in-house/outsourced development projects.
Must have experience with software for example: SQL Server, SSIS, VB.Net, C#, VBA, PowerBi, SharePoint, ...
eMarketing and website development
Vendor selection management

Offer

DHL offers you a challenging and varied job in an organization with an informal company culture and an exciting industry. Continuous learning and growth are important, also for us! DHL offers a thorough training and coaching program. Various and realistic growth opportunities are key within DHL.

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