IT SERVICE DESK ANALYST

☞ HAYS

View: 145

Update day: 16-11-2025

Location: Flemish Brabant

Category: IT - Software IT - Hardware / Networking Information Technology

Industry: HR personeel

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Job content

Junior IT Support | German & English | international renowned organization

Your new role

  • Provide a single point of contact for all IT related requests
  • Ensure that requests are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures
  • Provide first level support to users for systems, products and services
  • Own all calls to resolution
  • Provide statistical information and reports when required


As as IT Service Desk Analyst, you will:


  • Offer technical support in German and in English to users
  • Provide an effective interface between Users and service providers, including logging/documenting Incidents, Problems and Changes
  • Effectively communicate call progress and ensure all diagnostic information is provided for error resolution and incident analysis
  • Assist Users in making more effective use of systems, products and services, making initial diagnosis of issues and giving clear and concise advice on known solutions where applicable
  • Maintain accurate log entries of requests with call/resolution & follow up details
  • Follow agreed procedures and maintain documentation/knowledge base to establish possible solutions to calls


What you will need to succeed
  • You are fluent in German and English
  • You have an interest in client hardware & software
  • You have the necessary documents and permits to live and work in Belgium

What you will get in return
This is an exciting opportunity that offers you the chance to join a world-renowned organization known for its employee development. Besides this you can expect a market conform salary including meal vouchers and other fringe benefits.

Your new company
You will join an international company in full expansion, as well as a dynamic team that cannot wait to meet you!

How you can apply
Are you interested in the position of IT Service Desk Analyst? Apply online or contact Milan Vloeberghs, Hays Technology on 02 709 84 22 or by email at milan.vloeberghs@hays.com

If this vacancy is not exactly what you are looking for, but you are looking for a different position, please contact us for a confidential conversation about your career options.
#1086297

Attractive salary
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Deadline: 31-12-2025

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