IT System Engineer (IT Operations department)

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View: 150

Update day: 26-11-2025

Location: Wavre Walloon Brabant

Category: IT - Software

Industry: IT Services IT Consulting

Position: Entry level

Job type: Full-time

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Job content

Position: Problem and Change management (IT Operations department)Location: Wavre, Belgium (Onsite)Rate/Salary: NegotiableNo of positions - 01Primary Tasks & Responsibilities
  • Plan Change across all environments - Plan, schedule, co-ordinate and manage end-to-end movement of all
  • Changes through the development life cycle to the live environment.
  • Manage multiple work streams and priorities to ensure smooth delivery through hands-on effort.
  • During the planning and rollout of upgrades and changes ensure that known issues are addressed and problems are escalated appropriately. Analyse incidents/problems registered by the service desk to ensure future Changes.
  • incorporate appropriate responses to those incidents and problems.
  • Identify potential risks and conflicts prior to deployment and ensure that all necessary checks are carried out before approval is given to the deployment teams
  • Provide the 3rd Line support required to resolve complex faults, & support complex provide & change issues,
  • Contribute to Customer Services, & wider business, objectives to improve fault management performance,
  • Service reliability & Service performance
  • Real Time complex technical support interface to suppliers, including multi-vendor interoperability issues.
  • Ensure that escalation is in line with both customer and product guidelines.
  • Root Cause analysis for complex major incidents & escalated faults, engagement during major Incidents
  • Customer Project and Change delivery activities.
  • Use trend, root cause, and data mining techniques analysis to investigate Problems proactively and reactively, establish common trends that may cause a fault to arise, and establish trends for SLA breaches.
  • Stakeholder Management & Communication - able to identify, manage and communicate effectively with all stakeholders. Able to listen actively and express ideas and facts in a clear and confident manner both verbally and non-verbally. This includes reporting, presentation skills, meeting management, and facilitation.
  • An ability to assimilate and interpret technical information, and to present this information to any audience.
  • Ability to work on own initiative and under pressure, across multiple Problem investigations.
  • Strong analytical skills with a clear and logical approach to problem-solving.
OsExperience, Knowledge:Clients: Windows XP, Windows 7,Windows 8/8.1, Windows 10Servers: Windows 2003/2008R2/2012R2Active Directory And Related TechnologiesGroup Policy/Group Policy preferencesLogin Scripts andDFS-Replication/NamespacesFile shareActive Directory (Multiple AD Forests)Enterprise Patching Tools (Patching Management)Windows Update services (WSUS)Microsoft System Center Configuration Manager (SCCM)Deployment Systems/ToolsWindows Deployment services (WDS)Microsoft deployment toolkit (MDT)Microsoft ImagingWin PE and Windows Imaging (Microsoft)DISM Deployment Image Servicing and Management tools experienceDeployment life cycle managementAcronis backup solutionHardwareHardware Services (advisory HP-Lenovo-Laptops/Desktops)HP Thin ClientDatabaseAccessSQL DBScripting LanguagePowershellVBSCMDApplication PackagingApplication Packaging with SCCMAdmin StudioPowerShell PS App DeployEndpoint Protection and Antivirus AdministrationWindows Defender Advanced Threat Protection (ATP)Advanced Knowledge And Expertise With The Windows Operating SystemRegistryProfilesServices and components,File structure and application compatibilityWindows installer.Soft Skills
  • The ability to assimilate and interpret technical information.
  • Strong analytical skills with a clear and logical approach to problem-solving
  • Technical and analytical skills
  • A solid understanding of IT Service Management best practices.
  • The ability to think logically.
  • The ability to work well under pressure and prioritize the workload.
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Deadline: 10-01-2026

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