IT System Engineer (IT Operations department)

Position: Problem and Change management (IT Operations department)

Location: Wavre, Belgium (Onsite)

Rate/Salary: Negotiable

No of positions - 01

Primary Tasks & Responsibilities:

• Plan Change across all environments - Plan, schedule, co-ordinate and manage end-to-end movement of all
• Changes through the development life cycle to the live environment.
• Manage multiple work streams and priorities to ensure smooth delivery through hands-on effort.
• During the planning and rollout of upgrades and changes ensure that known issues are addressed and problems are escalated appropriately. Analyse incidents/problems registered by the service desk to ensure future Changes.
• incorporate appropriate responses to those incidents and problems.
• Identify potential risks and conflicts prior to deployment and ensure that all necessary checks are carried out before approval is given to the deployment teams
• Provide the 3rd Line support required to resolve complex faults, & support complex provide & change issues,
• Contribute to Customer Services, & wider business, objectives to improve fault management performance,
• Service reliability & Service performance
• Real Time complex technical support interface to suppliers, including multi-vendor interoperability issues.
• Ensure that escalation is in line with both customer and product guidelines.
• Root Cause analysis for complex major incidents & escalated faults, engagement during major Incidents
• Customer Project and Change delivery activities.
• Use trend, root cause, and data mining techniques analysis to investigate Problems proactively and reactively, establish common trends that may cause a fault to arise, and establish trends for SLA breaches.
• Stakeholder Management & Communication - able to identify, manage and communicate effectively with all stakeholders. Able to listen actively and express ideas and facts in a clear and confident manner both verbally and non-verbally. This includes reporting, presentation skills, meeting management, and facilitation.
• An ability to assimilate and interpret technical information, and to present this information to any audience.
• Ability to work on own initiative and under pressure, across multiple Problem investigations.
• Strong analytical skills with a clear and logical approach to problem-solving.

Experience, Knowledge:

OS:

Clients: Windows XP, Windows 7,Windows 8/8.1, Windows 10

Servers: Windows 2003/2008R2/2012R2

Active Directory and related technologies:

Group Policy/Group Policy preferences

Login Scripts and

DFS-Replication/Namespaces

File share

Active Directory (Multiple AD Forests)

Enterprise Patching tools (Patching Management):

Windows Update services (WSUS)

Microsoft System Center Configuration Manager (SCCM)

Deployment systems/Tools:

Windows Deployment services (WDS)

Microsoft deployment toolkit (MDT)

Microsoft imaging:

Win PE and Windows Imaging (Microsoft)

DISM Deployment Image Servicing and Management tools experience

Deployment life cycle management

Acronis backup solution

Hardware:

Hardware Services (advisory HP-Lenovo-Laptops/Desktops)

HP Thin Client

Database:

Access

SQL DB

Scripting language:

Powershell

VBS

CMD

Application packaging:

Application Packaging with SCCM

Admin Studio

PowerShell PS App Deploy

Endpoint Protection and Antivirus Administration

Windows Defender Advanced Threat Protection (ATP)

Advanced knowledge and expertise with the Windows Operating system:

Registry

Profiles

Services and components,

File structure and application compatibility

Windows installer.

Soft skills:

• The ability to assimilate and interpret technical information.
• Strong analytical skills with a clear and logical approach to problem-solving
• Technical and analytical skills
• A solid understanding of IT Service Management best practices.
• The ability to think logically.
• The ability to work well under pressure and prioritize the workload.