IT Veeva Vault Quality Configuration Specialist

Job content

Job Description

As an IT Configuration Specialist, you’ll play a crucial role in managing and optimizing the IT systems

within the IT QA Department. Your responsibilities will include designing, implementing, and maintaining

IT systems, interfaces, and applications. Let’s break down the key aspects of this role:

Responsibilities:

• Subject Matter Expertise:
• Act as a subject matter expert for the Veeva Quality suite, which includes Quality Docs,
  
  

and QMS.

• Contribute to projects and implement changes related to Veeva Vault Quality.
• Configure Veeva Vault Quality in accordance with Pharma computer system validation
  
  

procedures, including the security profiles.

• Manage the 3 annual releases: environment, release notes and impact assessment,
  
  

related tests.

• Solve any related issues that arise.
• Project Support:
• Provide support for projects, interfaces, and reports as approved and assigned.
• Tasks may include documentation, installation, qualification, testing, and release
  
  

activities.

• Improvements and Innovations on our roadmap (not exhaustive & to be prioritized):
• Collaborate with stakeholders to improve user information interfaces.
• Adopt the new Azure Active Directory for authentication and user provisioning.
• Implement the Station Manager, Validation Management and Process Navigator
  
  

solutions.

• Implement cross-links and a QMS-to-RIM connector.
• Explore Data Quality Control using new artificial intelligence technologies.
• Qualification Activities:
• Assist with qualification activities by writing and executing assigned installation and
  
  

operational qualification scripts, in collaboration with IT compliance services.

• Configuration Management:
• Implement configuration changes as per approval.
• Maintain, update, and document IT infrastructure configurations and changes.
• Incident Support:
• Contribute to third-level support for incident and service request management.
• Ensure qualitative and timely resolution of incidents.
• Collaboration:
• Work closely with a global team of QA and IT colleagues, including managed services.
• Work with a team of Veeva Vault specialists and in close collaboration with the IT QA
  
  

system owner.

• Learning Opportunities:
• Seize the opportunity to learn new technical skills in a dynamic environment.
• Global User Base:
• Provide support to a global user base, ensuring smooth IT operations.
  
  

Requirements

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant technical certifications or experience.
• Experience working in IT, preferably as a systems administrator
• Familiarity with various operating systems, databases, and programming languages.
  
  

Key Skills for IT Configuration Specialist

Technical Skills:

• Autonomous and Self-Motivated:
• Demonstrate a proactive approach to work.
• Maintain a strong sense of urgency in resolving issues and meeting deadlines.
• Veeva Vault Administration:
• Possess strong technical expertise with Veeva Vault.
• Ideally, hold a Veeva Vault Admin Certification.
• Adaptability and Learning Attitude:
• Approach work assignments with flexibility and a willingness to learn.
• Embrace new technologies and stay updated on industry trends.
• System Administration Experience:
• Worked with both Cloud (SaaS) and on-premises applications.
• Familiarity with system administration tasks, including user management, security, and
  
  

configuration.

• Technological Acumen:
• Knowledge of VEEVA Vault Quality Suite.
• Proficient in REST API usage and application integration technologies.
• Knowledge of other Document Management Systems, including Veeva Vault RIM (a
  
  

plus).

• Database Proficiency:
• Skilled in working with common database technologies, such as Oracle and MSSQL.
• QA Experience:
• Minimum 3 years of experience in Quality Assurance .
• Familiarity with Quality Assurance processes and requirements.
• Computer Systems Validation (CSV):
• Understanding of CSV principles and experience with validation activities.
• Additional Tools:
• Exposure to other tools is advantageous.
  
  

Soft Skills:

• Openness and Adaptability:
• Willingness to take on support responsibilities for other systems as needed.
• Adapt to changing priorities and tasks.
• Effective Communication:
• Excellent command of the English language (both verbal and written).
• Strong communication skills when collaborating with colleagues, other IT areas, and
  
  

vendors.

• Team Player:
• Collaborate effectively within cross-functional teams.
• Foster a positive team environment.
• Attention to Detail:
• Maintain a focus on quality and accuracy in all tasks.
• Pay attention to the finer points of system configuration and management.