AAS-C001829 - IT Change Manager (NS), Mons - FRI 4th FEB (Relaunch)

Contenuto del lavoro

• Candidates have not execute a function as change manager.
• Candidate has not worked in a military or NATO environment
• Candidates already selected on another position.
• Candidate’s profile is more configuration management or process improvement / optimization. He/She does not have relevant hands on change management experience.
• Candidate’s experience with change management is not sufficient to execute the change management profession / role.
• Candidate’s experience with the change management practice is limited. He/She lacks relevant, hands on, change management experience.
  
  

• Manages entire lifecycle of Enterprise IT Change Management across infrastructure, platform and software as a service;
• Develop implementation plans for complex requests for change;
• Ensures that appropriate actions have been planned to minimize risk of failure and impact on users during change implementations;
• Evaluates risks to the integrity of the service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services affected);
• Seeks authority for those activities, reviews effectiveness of change implementation and proposes improvement to organisational procedures governing change management;
• Guides and supports Service Delivery Managers, Project and Lifecycle Managers in their Requests for Change;
• Liaises closely with NATO Cyber Security Centre and Independent Verification & Validation Service Line in assessing change requests;
• Manage and prioritise Requests for Change using IT Service Management Toolset;
• Develop knowledge articles and develops change models within IT Service Management Toolset;
• Chairs Change Advisory Board and prepares Agenda and Minutes;
• Escalates high impact change to executive management for final approval;
• Supports change release and deployment to Operations and Exercises;
• Compiles IT Change Management Key Performance Indicator Reports to senior management;
• Maintains IT Change Management discipline ensuring correct policies, process and procedures are routinely followed;
• Deputize for higher grade staff, if required;
• Performs other duties as may be required.
  
  

• Must be able to start on the required start date and work in Belgium with no restrictions
• Required Security Clearance: Must have a current NATO Secret clearance in place to start this contract
• Minimum requirement of Bachelor’s degree at nationally recognised/certified University in related discipline (such as Science, Computer Science, Engineering or Information Technology) and 2 years post-related experience; Or exceptionally, lack of university degree may be compensated by demonstration of candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to function of post;
• Experience in Configuration Management, Configuration Control and Status Accounting;
• Experience with ITIL change management best practices;
• Practical experience in usage of change management tools;
• Knowledge of Quality Management principles;
• Experience in operation of Change Advisory Boards (CAB);
• Experience organizing meetings and committees;
• Relevant ITIL training certification
• Desirable Experience and Education:
• Post-secondary training in IT;
• Prior experience of working in international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including ACO and ACT.