Digital Product Owner Eshop

Digital Product Owner

Reporting to Digital Experience Team Manager - Digital Tribe lead

Mission:

Orange Belgium (OBE) is looking for a collaborator to build together, as part of our Digital ecosystem, the digital products that will delight & bring maximum of value to our current & future online customers.

The Digital Product Owner is accountable for the business performance & evolution of one specific product inside Orange Digital landscape (including B2C & B2B websites & mobile apps).

Key responsibility areas:

• Elaborate product goals & vision (aligned with company business objectives)
• Identify & priotize customer needs – using qualitative / quantitative insights - aiming to elaborate most valuable product features. Collect business needs amongst the multiple stakeholders of the organisation.
• Active key member of the product squad team together with Scrum Master, TechLead & Dvpt team. Act as PO in all defined Agile ceremonies & events.
• Manage product backlog. Accountable for User stories identification & acceptance criteria.
• Initiate & follow up with the respective digital expert s (UX, UI, BA…) the deliverables required for User Stories readiness. In charge of FUT phase and accountable for final product quality .
• Set up & monitor KPIs & dashboard aiming to measure product performance (incl. analytics, commercial indicators, users satisfaction,). Ensure regular communication of product performance & evolution roadmap towards key Management stakeholders.
• Benchmark Telco competition & best in class actors on digital solutions. Follow up digital trends & technology on the assigned digital scope and identify new opportunities,
• Ambassador of digital product adoption & digitalization targets inside the company (eg. call avoidance, online sales, digital selfcare interactions rate…)

Profile:

• Customer and value/result oriented
• Open and "team player" with excellent communication and listening skills
• Flexible and stress-resistant (with respect for deadlines and priorities).
• Creative, able to think "out of the box"
• Strong analytical, and problem-solving skills
• Eager to learn (interest in new trends around digital systems & products).
• Ability to quickly absorb technical concepts and effectively share them to a non-technical audience
• Ability to thrive and adapt in a high-growth, rapidly-changing environment
• Minimum 4 years of University degree or equivalent educational program (Marketing, Business, economics…)
• Minimum 3 years of experience as a Product Owner in an Agile/scrum organisational team.
• Minimum 3 years of experience in a Digital related team. Ecommerce expertise is a plus.
• Good knowledge of French, Dutch and English. You are able to participate and interact in multilingual meetings.

Discover our offer!

A dynamic working environment which is fully focused on digital transformation. Not only will your function be key, you will also be part of professional hotspot with a highly innovative vibe. As a result, you will develop your full potential by working with highly skilled colleagues and through continuous training. Moreover you can look forward to the following compensation and benefits package: a market competitive salary, performance bonus, 32 days off, meal vouchers, medical insurance, a company car, high-end smartphone as a free tariff plan.

Inspired? Then we would like to hear from you!

If there’s a match in the making, we’ll invite you for a first interview.