Financial coördinator - Telenet Business

☞ Telenet

Visualizza: 185

Giorno di aggiornamento: 26-11-2025

Località: Mechelen Antwerp

Categoria: Finanza / Banca / Azione I saldi

Industria: Information Technology Services Computer Software Telecommunications

Posizione: Entry level

Tipo di lavoro: Full-time

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Contenuto del lavoro

The department deals with commercial and administrative support to different B2B stakeholders such as customers, internal sales, business partners, call centre agents and BASE shops.

Responsibilities

The main role of the Financial Coördinator is to support the team by handling the invoicing and billing process as well as all in answering incoming financial / invoice related inquiries coming from clients. Apart from answering to questions coming from multiple channels, he/she will also be responsible for a close follow-up of payments and financial reporting, tax reimbursement requests, drafting of credit notes, ….

As Telenet highly values client focus by the ACE programme (Amazing Customer Experience), all officers are expected to be able to follow-up on information, inquiries and problems encountered by the B2B customers in a professional way, both orally as well as written.
  • You will follow up outstanding invoices
  • You will make outbound calls
  • You will handle incoming emails and tickets
  • You will answer incoming calls
  • You will enter payments in the accounts and report on them
  • You will draw up transaction histories
  • You will negotiate installment plans with defaulters
  • You will work together with law firms
  • You will report bad debts and follow them up
  • You will test new implementations in the systems if necessary
Profile
  • You have a Bachelor’s degree or two years’ proven administrative experience in a similar position
  • You have a good knowledge of Dutch, French and English
  • You work meticulously and have a strong customer focus
  • You can work independently and accept responsibility
  • You have a critical mindset and a mature personality
  • You are flexible and resistant to stress
  • You are a team player
  • This job calls for very good telephone skills, assertiveness and firmness in giving instructions to defaulters
  • You have a good knowledge of Excel and Word
Full time
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Scadenza: 10-01-2026

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