Junior IT Support Engineer

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This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The core purpose of this opportunity is to help as many people as you can with IT-related issues within Worldline Belgium. By doing so, you build up a big skillset and knowledge in a dynamic, ever expanding and international environment.

Whether you’re fresh out of college or have several years of experience, this job challenges both so you can grow your technical and interpersonal skills to new heights.

With a diverse and skilled team of six, we tackle internal IT problems. The nature of the job ensures that the tickets you receive are diverse so that every day is different. This keeps you on your toes and triggers different topics or skills on a daily basis so that you will continue to develop on all aspects.

Day-to-Day Responsibilities​

• First and Second line support to all employees of the Belgium region
• Problem solving in various environments with different systems and technologies.
• Provide telephone or remote support
• As an operation engineer you use your experience and general IT knowledge to carry out the assignments
• Provide technical support for both hardware and software issues faced by our users
• User management, creating and deleting users
• Keep the customer happy!

What We Are Looking For

• You can rely on a bachelor in IT or equal work experience.
• You’ve got substantial knowledge of Active Directory, MS365 apps for enterprise, Windows 10.
• Ability to pivot quickly when problems arise and remain focused doing so.
• Motivation and passion for the broad world of IT.
• Strong communication skills in English, a very good level of Dutch and/or French is a plus.
• Independency and you take responsibility head-on.
• You’re stress resistant and keep a helicopter view over your daily tasks.
• You’re strong in administration, punctuality and order.
• You bring energy to the workplace every day to show to the customer you’re willing to listen and help.
• You tackle all sorts of problems proactively.
• You’re customer oriented.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com