Operational Build Expert

Orange is a real challenger on the Belgian telecom market. We count more than 3.3 million customers and offer mobile, internet & TV solutions and services. We are an innovative company focusing on the quality of the experience that we want to propose to our customers. To carry this out, we are looking for experienced talents.

Sounds good?

Then you might be glad to know that we are looking for a passionate Operational Build Expert.

Your mission

As Operational Build Expert, you build and implement the operational strategy in IT & Telco network with internal and external partners.

You follow-up projects to ensure their operational readiness with regards to non-functional requirements (documentation, operational processes and tools).

As Operational Build Expert, you:

• Lead a smooth integration of new IT or Telco partners in the OBE Operations and align them on the OBE operational strategy confirming their responsibilities in an Operational/Working Level Agreement (OLA/WLA).
• Align on the OLA/WLA content with internal colleagues from different departments. Provide a continuous operational guidance to internal colleagues in their specific domain and acts as SPOC on the operational processes for them.
• Negotiate the operational KPI and SLA contributing to a high level performance of the delivered services of new and existing partners. Tracking of monthly KPI validation.
• Participate and provide input to Operational Quality meetings with IT & Network partners to ensure high partner performance.
• Develop and deliver the dash boarding of Operational KPI, based on the partner integration, reporting the result of operational activities executed by internal teams and partners and the operational process efficiency.
• Follow-up the development of new services / projects in order to ensure that their operational readiness is fully completed at the time they are moved to production (through the gating associated to the project governance and the use of the Operations Acceptance documents).
• Integrate the projects into the operational processes to ensure efficient support of internal and external operational teams.
• Act as a technical level of escalation ( on duty ) in case of major incidents.

Your specific expertise

You like working in a technological environment, and you are not afraid to learn every day.

You have an helicopter view on Network & IT in an Operational environment with detailed knowledge on the operational processes.

Your profile

• At least 5 years of experience in an operational IT and/or Network environment
• Knowledge of ITIL framework. DevOps is a real plus.
• Basic knowledge of Project Management methodology
• Capability to manage stakeholders, with good negotiation skills.
• Pragmatic and innovative, with a focus on quality
• Stress resistant
• Good Presentation and listening skills
• English is mandatory, and at least one national language.

Discover our offer!

A dynamic working environment which is fully focused on digital transformation. Not only will your function be key, you will also be part of a professional hotspot with a highly innovative vibe. As a result, you will develop your full potential by working with highly skilled colleagues and through continuous training. Moreover you can look forward to the following compensation and benefits package: a market competitive salary, performance bonus, a company car, 32 days off, meal vouchers, medical insurance, high-end smartphone as a free tariff plan.