Senior Engineer I Release Quality

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OverviewST Engineering iDirect is a global leader in satellite communications (satcom) providing technology and solutions that enable its customers to expand their business, differentiate their services and optimize their satcom networks. Our business provides innovation focused on solving satellite’s most critical economic and technology challenges, and expands a shared commitment to shaping the future of how the world connects. With your talent and energy paired with our vision and technical leadership, the most fulfilling work of your career is waiting for you at ST Engineering iDirect…the sky is truly the limit!We are seeking an innovative, creative, and experienced Senior Release Quality Engineer who is ready for the challenges, responsibilities, and rewards that come with working in a high-energy, fast-paced environment.#L-1 RemoteResponsibilitiesAs our Senior Release Quality Engineer, you will:

• Ensure that engineering roadmaps on release development, testing and bug fixes reflect customer views and experiences from the fields – continuous monitoring of customer concerns and taking part in customer facing meetings are some examples needed to carry-out to fulfil such responsibilities
• Work closely with customer success, PLM and engineering organisations on various aspects of software release quality across all product platform
• Support the OLA manager to follow up actions with engineering point of contacts on priority tickets or others concern raised by customer success team
• Proactively be engaged with our engineering teams to exchange specific product requirements, validate new product features and the integration of various components to ensure a delivery ready product
• Support engineering organisations to root cause analysis on release issues where possible when reporting them in our systems
• Assist our technical writers in the creation of comprehensive product documentation - release notes, release test reports, release upgrade procedure etc. are some examples
• Maintain the confluence page for Customer Excellence on various customer concerns and engineering actions for continuous engineering improvements
• It is expected that a member of Customer Excellence team could be involved supporting other engineering PODs like Pulse back-end POD, PCP (Pulse Cloud Platform) POD, test automation POD, RVT (release validation test) test cases verification etc.
• Writing release quality report and supporting some ad-hoc customer request on documentation on release quality could be required.
• Attend in-house product training and meetings to gain and maintain an understanding of ST Engineering iDirect technologies, development and rel ease process, and other processes

QualificationsAs a prerequisite to become our Senior Release Quality Engineer, you:

• Hold a bachelor’s or master’s degree in Engineering (Computer Sciences, Telecommunication, Aerospace)
• 8+ years of experience on software release engineering preferably with customer facing projects. Knowledge of ST engineering iDirect products is an advantage
• Knowledge of hardware and software solutions including requirement development, ability to articulate complex customer requirements into engineering actions
• Knowledge of Telecommunications/Satellite Communications technology is advantageous for this role
• Love to communicate with a broad range of technical experts and to share information
• Are inquisitive and like to learn daily
• Have a profound interest in satellite communication and new technologies
• Good oral, written, and presentation skills are desired for this role

What We OfferAs part of this role, you’ll work in a highly integrated, global Quality & Release Engineering team with the opportunity and tools to grow, develop and drive your career forward.Here, you can combine global opportunity with flexible working.The benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being.Here’s a Snapshot Of What We Offer

• You will be part of our global Quality & Release Engineering Team
• You will join an innovation and people driven high-tech industry leader
• You will be a member of a passionate global family with offices around the globe
• You ’ll be(come) a committed member of a professional, enthusiastic, collaborative, proactive and open team!
• You’ll take pride in enabling internet connectivity to the world (from schoolchildren in remote areas to in-flight Wi-Fi)

Join us and discover who we are and what we can offer you:https://www.youtube.com/watch?v=A9B5Mtij9LI