support in customer experience digital marketing communication

Tasks description

You will be primarily responsible for the end-to-end management of our client’s digital media activities, the associated digital content production and its analysis from a data perspective.

You will also be involved in the implementation of other customer experience focus (non-digital) initiatives that contribute to the company priorities.

In this role, the you will report into the Customer Experience Lead and will be responsible for implementing the marketing and communication strategy.

You will help build stories around prevention and treatments, patient engagement, employer branding, etc.

You will be part of the Customer Experience (CeX) community and will help lead the digitalization around the organization.

Primary responsibilities

Participating in defining the marketing activities together with the Customer Experience Lead.

Translating the needs of the strategy into a tangible digital plan.

Creating and implementing digital content in accordance with organization roadmap.

Collaborating with MSD’s digital communication owned channels (SM, web platforms, newsletters, etc.)

Participating in cross-functional team meetings to identify communication opportunities.

Follow up on the social media strategy of MSD Belgium.

Data driven mindset looking for optimization and excellence in MSD’s metrics.Collaborating with the Cx team to co-create an integrated digital/media strategy

University degree (bachelor a minimum), preferably in communication, marketing, digital marketing, or a comparable qualification

3-4 years of experience within the digital landscape

Strong understanding of possibilities in the digital landscape

Curiosity about pharmaceutical sector and the healthcare sector in general

Ability to adapt messaging to the relevant audiences

Strong user focus

Self-organized and structured, with the ability to define your own tasks

Ability to meet deadlines while managing multiple projects

Result oriented attitude and an eye for detail

Digital savvy and creative mindset to find innovative solutions

Out-of-the box thinking, ability to solve complex problems

Strong team player and ability to work in cross-functional teams

Experience with Agile processes and methodologies is a plus

Data driven decision maker

Excellent written, analytical and communication skills in Dutch and/or French and English

Customer Focus and Customer Planning & Execution:

• Understand and manages the customers barriers and drivers, continuously collect customer needs
• Understand where & how to get the customer data, be able to manage & analyze data.

We offer you the opportunity to build experience in a multinational company focused on the developement of pharmaceutical products and grow in experience.