Technical Solutions Engineer Infrastructure

☞ Google

Visualizza: 125

Giorno di aggiornamento: 26-11-2025

Località: Saint-Ghislain Hainaut

Categoria: IT - Software IT - Hardware / Reti Tecnologie dell’informazione

Industria:

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Contenuto del lavoro

Minimum qualifications:

  • Bachelor’s degree in a technical field or equivalent practical experience
  • Experience reading/debugging code in Java, C, C++, .NET, Python, Shell, Perl, or JavaScript
  • Experience troubleshooting and advocating for customers’ needs

Preferred qualifications:

  • Experience implementing, administering, and troubleshooting network infrastructure devices
  • Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency/packet loss/other performance issues at the packet level
  • Experience working with AI/ML data center hardware platforms and related technologies
  • System/network administrator level knowledge of Linux/Unix or other operating systems

About the job

The End-to-End Systems Engineering Health team is chartered to provide the most efficient data center systems and analytics. This team’s goal is to enable faster decision making and throughput time for the global data center server operations team. As Google Cloud continues to scale, this team’s work will contribute to ongoing product, process, and capability growth to ensure Google can continue to meet market and internal goals. Technical Solutions Engineers are expected to participate in troubleshooting, triage, resolution and escalation of execution blockers, incident management, and development to improve operations efficiency. Members of the End-to-End Systems Engineering Health team work closely with partners across the data center landscape including Technical Program Managers, Software Engineers, Data Analysts, and more.


Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop knowledge of Google’s product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive high-quality production.
  • Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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Scadenza: 10-01-2026

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