User Application Support

☞ Intrasoft International

Visualizza: 140

Giorno di aggiornamento: 16-11-2025

Località: Brussels Brussels Capital

Categoria: IT - Software IT - Hardware / Reti Tecnologie dell’informazione Consiglio di amministrazione Produzione / Funzionamento

Industria: IT

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Contenuto del lavoro

JOB DESCRIPTION

INTRASOFT International, a leading European IT solutions provider, is seeking on behalf of one of the European Institutions based in Brussels, a professional to cover the following opening:

User Application Support (Helpdesk)

Responsibilities

    • Deploying new releases of applications in acceptance and production environments;
    • Build and continuous integration;
    • Software configuration management;
    • Release management and controls;
    • 2nd level support of Information Systems:
    o user requests related to data;
    o user requests related to configuration changes;
    o in-depth analysis of incidents;
    o identification of root causes and potential solutions;
    o co-ordination with other teams inside the unit and with IT departments of other DGs.
    • Continuous monitoring of information systems’ availability, performance and proper functioning;
    • Analysis of OS and application logs;
    • Analysis of IS performances;
    • Establishment / documentation of information systems’ operations procedures;
    • Management of development infrastructure (e.g. application servers);
    • Consolidating and managing the licences needed for the in-house development teams;
    • Participation in coordination and project meetings.

JOB REQUIREMENTS

Education and technical expertise
Level of education corresponding to Level 6 of the European Qualifications Framework (which typically corresponds to a bachelor’s level or 3 years of higher education).
In-depth knowledge (minimum 2 years for level 0 up to 10 years for level 4) of experience in the following domains:
  • Expert knowledge in one or more domains described under 2.3 Specific Expertise;

  • Solid understanding of ITIL processes, especially deployment management, software release management, change management and monitoring and event management;
  • Good understanding of DevOps practices;
  • Experience in working in an IT operations team;
  • Excellent knowledge of software deployment management
  • Good knowledge of software release management
  • Ability to participate in multi-lingual meetings, strong written and verbal communication skills;
  • Ability of integration in an international/multicultural environment.

Specific expertise
  • Knowledge of Windows operating system;
  • Knowledge of Oracle and Microsoft SQL Server environments;
  • Knowledge of application servers;
  • Knowledge of Team Foundation Server;
  • Good experience or the capacity to acquire swiftly sufficient knowledge on
o PKI and certificates
o Network architecture, components and protocols
o Microsoft BizTalk Server
  • Experience with software deployments tools;
  • Experience in investigating issues and bugs in the applications;
  • Experience in database queries with SQL;
  • Experience with system, capacity and performance monitoring solutions (Dynatrace is an advantage);
  • Experience with service desk management tools (including SMT).


Languages
The consultants have to be fluent in English. French is an asset.
Documents will be written in English.

All applications will be treated as strictly confidential.

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Scadenza: 31-12-2025

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