B1 Head of Process Solutions

Mission

The Head of Process Solutions is responsible for the IT demand management, delivery and relationship management processes. This person also has all the know-how and monitors Agfa-specific processes. This includes liaising with Agfa’s BU’s at a senior management level and facilitating cross-process prioritization discussions:

Job

Strategy and target architecture

• Develops understanding of multi-year business goals across all units and drives complementary multi-year IT investment plans (together with ICS Finance)

• Regularly reviews the target architecture to ensure it is consistent with business’s changing needs and technology opportunities and provides input to the enterprise architecture function

• Defines and implements the organization’s IT roadmap to take the organisation from the as-is state of architecture to the target architecture in the most effective way, balancing cost versus time

• Supports governance processes (set by enterprise architecture) that ensure compliance with the target architecture across all areas of the ICS business

• Provides a principled way for non-compliance to occur if there is a true need, and to bring that non-compliance back into compliance

• Manages out non-compliant applications and infrastructure over time to reduce costs.

• Fosters innovation and bring technical improvements and opportunities to the business

  
  

Demand management and delivery assurance

• Maintains an overall portfolio view of business change, including recognizing impacts and dependencies and enabling synergies by leveraging ICS and ESP resources

• Maintains the overall ICS roadmap and facilitates cross-process (e.g., customer experience vs collaboration) prioritization discussions

• Engages and collaborates with business unit leaders to identify strategic and innovative uses of technology to drive business growth and profitability

• Reviews portfolio and investment plans for each business process category and input into Agfa’s budgeting cycle, balancing IT supply with demand

• Approves project funding and monitors overall portfolio spend incl. alignment to ICS strategy

• Defines and establishes the IT demand management processes and aligns them with business, ICS and ESP.

• Holds ultimate accountability for the delivery of all process solutions and the handover of projects to live operations.

  
  

Relationship and communication

• Defines and establishes the Relationship management processes / guidelines and aligns them with business, ICS and ESP

• Evolves the relationship structure between the business and vendor at a strategic level and a tactical level in order to create added value

  
  

Team management

• Provides direction to senior process managers, including reviewing project plans and deliverables, providing support and resources required in implementation and signing off key projects and escalated requests

  
  

Level 4 support

• Ensures retention of select functional knowledge to support ESP in the most challenging incidents & problems by identifying the critical areas to retain and making sure his/her organisation absorbs the knowledge

  
  

Profiel

• Master’s degree, ideally in IT related domain, or equal by experience

• 15+ years of experience in business relationship management in an enterprise environment

• 7+ years of experience in project / program management in IT, including managing demand and developing business cases

• 7+ years of experience in managing and collaborating with third-party external service providers

• 5+ years of experience in the business processes within Agfa or a comparable organisation

• Understanding existing systems and technology

• Understanding business organisation and practices (approaches, culture...)

• proven leaderships skills, you are capable of inspiring stakeholders and building trust

• Focus on results and can adapt yourself in a strong changing environment.

• Good communication skills and are fluent in Dutch and English