Business Continuity Program Sr. Analyst

Reports to the Resilience Planning Director as a member of Mastercard’s Corporate Security Enterprise Resilience Team. Primarily responsible for driving Business Continuity Program aspects for regulatory & customer requirements, standards and controls, leading project initiatives, and ensuring new assets are integrated into Enterprise Resilience disciplines (Crisis Management, Business Continuity, and potentially Technical Recovery) for Mastercard solutions and associated offices. This ‘hands on’ execution role is expected to work independently, implementing policy and procedures from global Enterprise Resilience.
Role: 
Implement Enterprise Resilience program structure to appropriate level for ensuring certification to ISO27001 standard and alignment to ISO 22301 
Quickly understand and partner with business and technical team members to implement program and support regulatory compliance for all jurisdictions in which this business entity operates 
Create reporting to external regulators and customers to address requirements and contract obligations, and present evidence as needed 
Perform as an Enterprise Resilience/Business Continuity Program matter expert to set-up new assets with the proper construct and response model including plans and exercises with strategic partners 
Train business partners on the program’s roles and responsibilities, and ensure all staff within the entity are knowledgeable of our requirements 
Partner with global Enterprise Resilience staff to understand location-specific crisis management, business continuity, and disaster recovery procedures and standardization 
Build key business relationships across the business units and become a trusted partner to further embed a business continuity culture 
Provides consultation to management and identify opportunities to implement process improvements

Experience & Qualifications: 

Knowledge and experience of ISO27001 certification maintenance and/or implementation, and application of or detailed knowledge of ISO22301, preferred 
Demonstrable experience of working within financially regulated environments; regulator liaison experience preferred 
Experience in Enterprise Resilience / Business Continuity Program implementation and maintenance, including impact analysis, resilience risk assessment and plan design and exercise; preferred 
Capable of understanding technology recovery exercises; advantageous 
Demonstrable experience managing business continuity third party risk process, advantageous 
Experience with data incident preparedness and response, including cyber security experience; advantageous 
Financial services experience; preferred 
Bachelor’s degree preferably related to Emergency Management, Information Technology, Security, Business or equivalent combination of experience and formal education 
Excellent written and spoken English language communication skills; core requirement 
Preferred CBCI (Business Continuity Institute) or CBCP (DRI) accreditation or similar; more advanced accreditation; advantageous 
Experience in the design and delivery or management information metrics; advantageous

Personal Qualities: 
Calm under pressure 
Ability to drive consistent and repeatable results with limited supervision 
Understands when to escalate 
Excellent oral and written communication and presentation skills 
Develops relationships with people at all levels and in various functions and specialties of organizations, both in external environments and internally 
Be personable yet able to challenge/question constructively when necessary 
High attention to detail 
Delivery in an accurate and complete manner 
Copes well in a dynamic, complex environment 
Ability to define and implement solutions based on strategic direction 
Willingness to undertake some travel as applicable, primarily in Northern Europe but at times might be international 
Passion for personal development and learning

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contactreasonable.accommodation@mastercard.comand identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.