Creative Services Manager

At Eurostar we’re busy making Europe’s most loved travel experience better than ever. Join us and you’ll be part of a dynamic, connected, cosmopolitan team that feels at home in four countries and shares the same goal – to create an experience for our passengers that’s always truly exceptional. Do you want to be part of this journey?

An opportunity has arisen to join the creative services team as Creative Services Manager. The Creative Services team provides creative design, copywriting and translations for an array of teams, medias and channels across the UK, French, Belgian, Dutch and German markets. As Creative Services Manager, you will lead the workload of the in-house creative studio based in Brussels, as well as be the expert who blends creative and operational skills to maximise the studio’s efficiency and improve the team performance.

Internal use only: This role is Grade E, Travel Level 3, based in Brussels

We’re looking for someone to:

• Manage the workload for the Studio team based in Brussels
  
• Lead the Creative Services team based in Brussels to provide creative support to Eurostar continental routes
• Be responsible for building a process to help the Studio based in Brussels drive maximum efficiency, productivity and maintain the highest quality of all creative
• Oversee all design, and print production of all core collaterals and marketing support necessary for the continental routes
• Oversee the scheduling of potential freelancers in relation to the Studio workload when required
• Motivate the creative team and grow the new Eurostar brand by delivering top level creative and ensuring consistence level of approach and implementation
• Responsible for collating internal briefs from the stakeholders and scheduling workload through the studio for maximum efficiency
• Be the Studio interface with the stakeholders in Brussels - Ensure debriefs and feedback sessions between the creative team and stakeholders
• Responsible for monitoring the utilisation of the Studio capabilities and adjust workflow according to varying deadlines and priorities within the business
• Be part of the wider Studio daily stand up and end of day recap meetings to discuss daily schedule and next day workload to ensure everyone is clear on their daily tasks and deadlines
• Put in place with the Creative Resource & Delivery Manager in London, processes that ensure the Brussels’ creative team work and project deliveries are in sink with the London team
• Responsible to make sure all branded material produced, follows the brand guidelines and is used consistently and effectively across all communication channels and physical environment
• Act as the point of contact for all brand and design queries internally and externally
• Act as a brand and design guardian for all outsourced graphic design done by design agencies
• Attendance in the Paris office may be required, as well as travel to the London office for the monthly wider team meeting

Requirements

You’ll need:

• Proven experience in leading and scheduling the workload for a team of creative is essential.
• Proven traffic management experience
• Strong ability to build and develop relationships with stakeholders
• Understand and help define the creative brief objective with the stakeholder
• A detailed knowledge of the design process, specifically in relation to print, digital and product environment
• A good understanding of the product development process
• Experience of driving effective implementation through complex businesses
• Experienced at working within a busy and dynamic team
• In depth knowledge of brands and how they manifest themselves visually and through the product touch points and overall experience
• In depth understanding of the Eurostar brand and its evolution
• Knowledge of creative design
• Good level of the French and English languages
• Strong organisational skills and ability to prioritise work
• Knowledge of Microsoft Office and Adobe Acrobat applications
• Ability to cope with changing priorities and tight deadlines
• Desirable - An understanding of culture difference is a plus

Benefits

Are you in favour of sustainable mobility? Naturally, we are too! Brussels South railway station is a stone’s throw from our offices. Trams and buses practically stop in front of our door. Maybe you prefer something more sporty? We’ve got that covered! We have a secure cycle parking area with showers.

We also have a car park, but naturally we do not highlight this too much. Didn’t bring a packed lunch? There are plenty of eating establishments and supermarkets in the surrounding area! Whether you like Italian or Japanese food or just a cheese and salad sandwich, there’s something for all tastes. Or you can order lunch with a few clicks of your mouse through our online ordering platform. Delivery to our office is free of charge.

If you feel like your skills and experience are relevant for the role, please don’t hesitate to apply!

Eurostar is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.