Customer Experience Manager Oncology

仕事内容

Site Name: Belgium-Wavre

Posted Date: Aug 2 2023

Are you looking for a management role that allows you to drive robust customer insights and shape promotional effectiveness? If so, this role could be an exciting opportunity to explore.

The Customer Experience Manager has been installed to create the steepest growth curve for our priority in the BeLux Pharma LOC (Local Operating Company).

The Customer Experience Manager is responsible for creating customer centric omnichannel campaigns for both HCPs (Healthcare Professionals) and Consumers through a thorough understanding of both offline & digital touchpoints. As part of the Customer Experience Team, you will report to the Sr Customer Experience Manager while working in tight collaboration with the Brand Manager and the Content Manager of the Oncology Business Unit. You will act as an ambassador to spread the omnichannel mindset at all level of the Business Unit.

These responsibilities include some of the following:

As a Customer Experience Manager, you will:

• Work through sprint focused projects. The sprints are identified based on the campaigns defined in the brand plan as well as opportunities popping up aiming to maximize the brand growth,
• Create & develop end-to-end, customer centric campaigns – based and in line with the customer needs - through a good understanding of both offline & digital touchpoints,
• You will build those campaigns leveraging Paid, Owned or Earned Media and will manage collaboration with 3rd Parties;
• Monitor and Report performance of the campaigns, to continuously finetune our preferred content and channels for the target customers (HCPs and/or Consumers);
• Work closely with the Brand Manager to be aligned with the strategy, the Content Manager to be aligned on content mapping and creation, and the Channel Deployment manager to use the appropriate GSK Supported tools, and liaise with the cross-functional teams (Sales, Marketing, Medical),
• As part of the Customer Experience Team, each Customer Experience Manager owns expertise for a specific channel. You will thus act towards other colleagues as expert & point of reference for that specific channel,
• Share best practices & learnings with other CX Manager in the LOC, act as capability builder in the LOC by providing trainings, act as an active member of the Brand’s XF team.
  
  

Why you?

We are looking for professionals with following skills & mindset to help achieve our goal

Basic Qualifications:

If you have the following characteristics, it would be a plus:

• Bachelor or University degree or equivalent experience in Business, Marketing, Digital, Communication, Economics or other specialty relevant to the job;
• 3+ Experience in digital marketing;
• Fluent communication skills in English, French and/or Dutch
• Strong communication, presentation and teaching skills
  
  

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

• Excellent analytical skills and result-oriented;
• Strong organizational skills;
• Team player with effective networking, collaboration and engagement skills;
• Experience with brand planning processes and translating strategy into exeution is an added value,
• Ability to work cross-functionally in a fast-pace environment;
• Ability to lead cross-functional matrix working;
• Agile thinking and ability to continuously innovate;
  
  

Why GSK?

Our values and expectations are at the heart of everything we do and form an important part of our culture.

These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:

• Operating at pace and agile decision-making – using evidence and applying judgement to balance pace, rigour and risk.
• Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
• Continuously looking for opportunities to learn, build skills and share learning.
• Sustaining energy and well-being
• Building strong relationships and collaboration, honest and open conversations.
• Budgeting and cost-consciousness
  
  

Our offer

GSK offers this role of full compensation package including company car, mealvouchers, pension & healthcare plan .... Flex plan and remote working policy available.

If you have a disability and require assistance during the course of the selection process, you will have the opportunity to let us know what specific assistance you require in order to make suitable arrangements.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

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