Customer Service Representative

☞ Vandapower

見る: 130

更新日: 03-11-2025

場所: Aalst East Flanders

カテゴリー: 管理/事務/アシスタント コンサルティング/カスタマーサービス

業界: Appliances Electrical Electronics Manufacturing Wholesale

レベル: Entry level

ジョブタイプ: Full-time

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仕事内容

What will your job look like?

We are continuously growing and we need you to support our expansion! We would like you to join our Customer Service team. You’ll be working alongside Francesca, Margherita, Jennifer & Celina and will report to Laura, our Team Leader Customer Service.

As a Customer Service Officer you servea fixed portfolio of customers and you are responsible for providing these customers outstanding end-to-end service.

Yourresponsibilities as a Customer Service Officer:

  • Take end-to-end responsibility for service delivered to a portfolio of customers
  • Prevent or solve any incidents that interrupt service to a customer and provide feedback to management where necessary in order to improve processes or tools.
  • Work with Supply Chain to provide high-quality service for every single order. Involve management where customer satisfaction is at risk.
  • Flawlessly handle customer orders and requests for information, also keeping the overview of any actions by other teams. Use appropriate tools for this.
  • Continuously monitor customer satisfaction and service level and take necessary actions to improve.
  • Taking on other challenging tasks within the team.

The quality of your work has a major impact on the satisfaction of our customers.

What is in it for you?

☻ International company, multicultural environment (Italian, Spanish, German, Mandarin, French, Farsi, etc speaking colleagues)

☻ Net expenses

☻ Working from home (with a max of 2 days a week)

☻ Growth opportunities & personal development

☻ Close follow-up and mutual feedback

☻ Meal vouchers

☻ Lunchbreak walks outside or playing a game on the kicker table

☻ Free coffee (incredible coffee bean machine), tea, soda, water, ...

☻ 13th month

☻ Flexible working hours

Are you the right person?

  • You are fluent in Dutch and English. You have a good knowledge of French. You preferably have a first experience in a customer service or an administrative role. You have excellent administrative skills.
  • As Customer service officer you are accurate, precise and have excellent communication skills. Like being a busy bee? Great, because you are a real multitasker.
  • You will build a close working relationship with all involved team members (in Belgium and worldwide).
  • Our values of Straight Talk, Respect, Reliability, Drive to Excellence are also your core values.
  • Not able to match all the boxes but feeling confident about being the right person in the right place? Great! Feel free to reach out. In a first talk we’ll check if there is a“click”, as this is very important to us.
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締切: 18-12-2025

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