Director EMEA Deliver Digital Logistics

仕事内容

The DELIVER organization strives to deliver an exceptional customer experience through leading critical customer-facing functions such as distribution, customer service, logistics, and transportation across the Johnson & Johnson Family of Companies. DELIVER supports all three segments of Johnson & Johnson: Medical Devices, Pharmaceutical, and Consumer Products, and DELIVER EMEA manages a complex network of Distribution centers (DCs) and Customer Service centers across Europe, the Middle East, and Africa supporting multiple distribution channels to J&J’s broad range of customers.
We have an exciting opportunity to accelerate and lead the transformation of our supply chain capabilities through the digital transformation of our deliver operations. The Digital Deliver Logistics leader has the ownership of the digital capability strategy for Deliver Operations for all JNJ segments in EMEA, including defining the digital strategic direction for distribution centers and transportation activities. The Digital Deliver Logistics Leader works to converge our portfolio of Digital &Technology investments in Deliver operations across all JNJ’s segments in EMEA. This is achieved by stimulating, surfacing, and shaping demand for capabilities and assets, in addition to ensuring that the potential business value from those capabilities and assets are captured, optimized and recognized. This new role leads the cross-functional Digital & Technology team and connects with other digital thought leaders and other JNJ digital initiatives to achieve these objectives. The Digital Deliver Logistics Leader contributes to the Deliver leadership team by actively partnering with Deliver segment leaders and key Deliver Operations and RDO leaders to determine strategic direction and to identify ways in which Digital & Technology can support and advance business objectives. The Digital Deliver Logistics leader will be accountable for Digital & Technology capabilities defined and delivered to the EMEA Regional Deliver Organization.
As the leader responsible for digital deliver operations transformation, the right candidate will lead and perform four main macro roles:

- Transformation Planning: Defining and planning a multi-year transformation program. Working in synch with broader supply chain transformation initiatives defining ideas, concepts and master plans to put in place solutions that drive the significant value and deep impacts across all Deliver Operations activities. This leader will act as the transformation catalyst and planner.
- Digital Savvy Expert: The Digital Tx leader must be digitally savvy to define a solution into a program that drives value realization.
- Stakeholders Manager: Change is embedded in transformation, with a significant degree of change that will need to be properly managed. Having sound change management processes and equally robust stakeholder management processes are important.
- Positive Disrupter: Consists of challenging the status quo of the organization structures (and its stakeholders) without antagonizing the different responsible leaders (e. g., executives/managers) that are being disrupted. Knowledge and experience of the operational requirements across distribution and transportation and follow up of market trends and technology evolutions.
Key accountabilities of the Digital Deliver Logistics Leader include collaboration and cross-team coordination of significant change to deliver value, supported by new innovative Digital Deliver Operations solutions, Core Digital, Intelligent Automation and Data and Analytics foundations through activities executed as the program passes from innovation, to program definition, design, build, deploy and run. Managing across a portfolio of projects, the 5 key stages lead by the Digital Deliver Logistics leader are:
- Business Engagement Leadership- Business Engagement Leadership to define business needs, business case, and investment roadmaps to deliver business value
- Functional IT Transformation and Intelligent Automation solutions lead through executive and end user engagement
- Define strategic roadmaps and project charters
- On point for Digital & Technology governance leadership

- Value identification- Analyze the drivers for the transformation and agree objectives
- Identify the benefits that will result, and the main changes necessary
- Develop estimates and likely scenarios, create the initial business case

- Plan benefits realization- Agree ownership and accountability for benefits and changes
- Analyze baseline, collect benchmarking data and evidence for value realization
- Validate KPI’s and define critical success factors
- Finalize measurements of success, produce detailed business case and benefit realization plan

- Execute benefits plan and evaluate results- Manage change programs, review progress against the benefits plan
- Take corrective actions necessary to achieve plans
- Formally assess the benefits achieved, initiate plans to gain outstanding benefits where feasible
- Identify lessons for other projects

- Establish potential for further improvements- Identify additional improvements through business changes or further investments
- Ongoing monitoring of benefits achieved