ITM-Rec Incr1 – WP 12.2 – User Migration and Transition to Operation

仕事内容

ITM Recovery increment 1 – Work Package 12.2 – User Migration and Transition to Operation

Location:
Mons, Belgium

Security Clearance:
NATO Secret

Reference No:
2022-0120 / Mons

Introduction:
The NATO Communication and Information Agency (NCI Agency) located in Mons, Belgium is currently involved in the implementation of new project for IT Modernization – ITM Recovery increment 1. This project is compiled of 14 individual work packages (WP) which will need to work in coordination with one another, in order to synchronise deliverables and work schedules. In light of these activities, the Directorate of CIS Support Units (DCSU) is tasked to manage the WP 12.2-User Migration and Transition to Operation.

The current authorised NATO sites for migration are: SHAPE (Mons, Belgium) and JFC Naples (Lago Patria, Naples, Italy). Detailed rollout schedule and sites to be defined depending on confirmed Project Plan. Item to note, this WP will not include any hardware procurement and is determined on deliverables from other work packages.

NCIA Agency/DCSU has a requirement for subject matter experts to be embedded within a team of NCI Agency staff in support of the IT Modernization Work Package (WP) 12.2– User Migration and Transition to Operation. User Migration includes the preparation and execution of moving users from their current NS End User Devices (EUD) to new ON EUDs and Smart Cards activation so that they can continue to operate in their roles with little or no disruption. Successful user migration will be possible if preparation is conducted in advance, and in detail (in consultation with the user/customer and supported by other NCI Agency elements), and the execution is conducted in a controlled manner.

Transition to Operation is a fundamental phase, which links all the ITM deliverables that enhances operational capabilities direct to the customer and user. It does consider, as a priority, the continuity of operations, user needs and satisfaction along with the customer perspective, in order to avoid service disruption. Collaboration between the NCI Agency and Commands will be at its peak during transition - this is imperative to ensure successful transition to operations. The end result of transition to operation is operational acceptance by the Commands.

Support is required to supplement the current level of expertise within the NCI Agency, therefore the Contractors must be ready to quickly integrate with the current team and take up duties. The work required will be monitored using submitted Delivery Acceptance Sheets, indicating the levels effort completed for each deliverable.

Skills, knowledge, experience required:

• A Bachelor of Science (BSc) degree at a nationally recognised/certified University in a related subject and at least 5 years of post-related experience;
• At least 5 years of experience, supported by professional certification in the implementation and administration of COTS products such as MS Windows Server, Linux, Oracle, MS SQL, VMware, MS Hyper-V, MS SharePoint, MS Active Directory and Active Directory Federation Services, MS Exchange, MS Skype for Business, Client OS (Windows, OSX, iOS, Android etc.);
• Sound knowledge and experience in various areas of:
• Virtualization Technologies, Operating Systems, Windows Server;
• Latest Server, Storage, Client, Active Directory and Infrastructure Networking hardware technologies;
• Enterprise Systems Management services, methods and tools (i.e. SCOM, SCCM, SCVMM);
• Managing and successfully delivering IT upgrade/migration projects that included cross domain/forest migration of users and applications;
• Coordinating, developing and writing IT technical documentation, user guides, user acceptance criteria and IT testing/acceptance plans;
• Experience from working in a IT/CIS service provisioning organization;
• Experience with design and implementation of Active Directory Federation Services in large enterprise environments;
• Prior experience of working in an International Organization environment comprising both military and civilian elements;
• Strong experience in coordinating and developing strategy, plans, schedules for IT upgrade/migration projects that included cross domain/forest migration of users and applications;
• Certifications:
• Project Management Concepts and Methodologies (PRINCE2 etc.);
• Formal ITIL Certification in the Service Transition and Continued Service Improvement;
• Familiarity with Business relations, Change management, Risk management and mitigation strategies, system migration and transition;
• Knowledge of NATO responsibilities and organization;
• Proven ability to communicate effectively orally and in writing with good briefing skills;
• Good knowledge of industry standard methodologies and best practices;
• Being autonomous, problem-solver and driving towards results.

Duties/role:

• Defining, developing, coordinating and finalising:
• The overarching Migration Strategy, Site Transition Migration Plan (STMP) and User Migration Strategy to ensure a common understanding for all stakeholders;
• Pre-and-Post Transition Checklist, which will help users prepare for migration and be ready to use the new IT systems;
• User Migration Communication Plan that will also include the transition day to the new system, schedule, proposed email notifications, information campaign and briefings to the users;
• Testing the planned user migration approach (Alpha and Beta tests) and mitigating experienced issues and iterating the User Migration Strategy accordingly;
• Carrying out a test run of the migration approach and scheduling with an agreed site and small set of representative users;
• Providing:
• Briefings to the users that will explain the upcoming IT upgrade, new devices and user migration details;
• Data collection templates to the Bi-SCs to facilitate the gathering of information on users profiles and blackout periods. This data will then be consolidated by the contractor(s) and WP team/NCIA/CSUs for use in the scheduling and execution phases of the work;
• Input into the operational Site Acceptance activities;
• Coordinating:
• Technical support/Early Life Support (ELS) during user migration;
• The user acceptance activities in collaboration with NCIA IV&V;
• Collecting list of users, understanding black-out periods and coordinating, scheduling, conducting and reporting on site surveys;
• Preparing and conducting site surveys to support migration and transition to operation;
• Producing supporting documentation: User Migration Guide, Pre-Transition Check List, User Migration Schedules and Post-Transition Check List;
• Preparing supporting documentation and using to facilitate communication with Bi-SCs and users;
• Planning and distributing Smart Cards to Users including the activation;
• Coordinating and managing user migration;
• Supporting the conduct of pre-transition checks, developing User Migration Schedule, coordinating migration and supporting conduct of post-transition checks. User Migration will require a number of other WP outputs to be ready and available for operational use. It will be managed and coordinated by the contractor in conjunction with NCIA SMEs, other WP teams and Commands;
• Conducting User Acceptance activities and documenting acceptance to meet stated Operational Acceptance Criteria in collaboration with WP13-Test and Acceptance;
• Reporting on activities relating to transition to operations in order that Site Acceptance can be considered complete;
• Overviewing the technical support to ensure that all incidents arising from user migration are rapidly resolved;
• Being in a supporting role to manage any escalated issues arising from user migration, acceptance or transition to operations.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,

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