Manager Network Solutions (m/f/x)

仕事内容

Job Description Johnson & Johnson is currently looking for a Manager Network Solutions as part of the EMEA J&J Technology Services department. The Manager Network Solutions is responsible for the management and delivery of network infrastructure requests throughout their lifecycle. The scope covers all aspects of Voice and Data networking including traditional Data requests, UCC, IPT, Contact Centers and Wi-Fi and may include critical global requests in addition to regionally specific. The role is responsible for understanding and addressing business requirements, building solutions which comply with J&J standards and coordinating in-house resources, capacity/stable teams, outsourced teams and vendors to ensure cost-effective and on-time delivery of solutions that meet business partner’s requirements. The role will also be responsible for effective communication with business partners and stakeholders at all levels and across multiple geographies. When required, the role may become involved with operational support related to the delivered solution. The role will supervise and oversee outsourced resources including Regional Capacity teams and outsourced Network engineers and may be required to manage a small sub-team of Network Solutioning specialists, which will include people management in addition to coordinating the team’s work and resources. Job Responsibilities Your responsibilities and tasks as a Manager Network Solutions will include: Provide pre-project consulting to the business and recommend network solutions to solve business problems. Work with IT and business to define requirements for current project needs. Develop solutions compliant with J&J architectural standards and work with Global Engineering team to design non-standard solutions when required. Work closely with the Global Internal Projects team leader and other regional teams to supervise regional capacity/stable teams and ensure right sizing, working effectively and any issues are dealt with promptly. Build solutions and implementation plans utilizing the appropriate internal and external resources (e.g. Ordering & Quoting team; Change Management team; Capacity team; vendor resources) and ensuring full involvement of business partners and communication to all stakeholders. Review and approve related changes. Ensure solutions are effectively transitioned for ongoing operational support and if necessary, that team resources are made available to address operational issues. Ensure flawless execution of implementation plan in conjunction with vendors and resource teams. Co-ordinate service introduction, hypercare, documentation, operational handover and if necessary, provide support for operational issues. Seek and implement service improvements wherever possible and represent the regional team in the development and improvement of global processes and procedures. Regional and global support for request management including co-ordination and supervision of regional and global teams/resources; representing region to develop global standards, processes and best practices for Networking; acting as an escalation point for specific projects. Where required, manage small team of Network Solutioning specialists and co-ordinate their activities. Qualifications About the candidate Strong technical knowledge and experience with three or more of the following infrastructure components: SDN, SDWAN, Network Automation, Cloud Solutions, 5G, WAN/LAN topologies and services, WLAN, Routing protocols, contact center technology Knowledge and/or Certification on Cisco data networking products and IOS, firewalls, load balancing technology and/or contact center and unified communication solutions is a plus Extensive experience in managing outcomes in an IT infrastructure environment Strong experience translating business requirements into technical network solutions Proven experience in network and infrastructure planning and development Proven experience working in a global environment and coordinating across regions Extensive experience managing technically complex telecommunication deployments and projects Excellent written and oral communication skills in English Excellent interpersonal skills and ability to communicate effectively at all organizational levels Exceptional customer service focus Willingness to work some unsociable hours – weekends and evenings – to support implementations Primary Location Belgium-Antwerp-Beerse- Organization Janssen Pharmaceutica N.V. (7555) Job Function Info Technology Requisition ID 2105992327W