Senior Techician CSD

☞ MCR, LLC

見る: 190

更新日: 26-11-2025

場所: Mons Hainaut

カテゴリー: ハイテク IT-ソフトウェア

業界: Information Technology Services Defense & Space Computer Software

レベル: Associate

ジョブタイプ: Full-time

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仕事内容

Get an edge on advancing your career.

If you’re ready to meet complex challenges, we’re ready to meet you.

MCR is a fast-growing global company headquartered in McLean, VA that supports defense and civilian agencies, NATO, and European ministries that face some of the most complex mission challenges in the world. If you are the best at what you do, we are looking for you. At MCR, you will contribute to programs and projects that matter—to your career, to your fellow citizens, and to your nation. You will use the latest technologies, techniques, and tools. You will be trusted to work independently and make decisions. You’ll be rewarded with top-tier compensation and benefits.

Do you have previous senior technical CSD support experience? Are you looking to play a meaningful role in a creative environment? If so, we are searching for someone like you to join our team of experts supporting NATO!

Description Of Duties

Your daily role responsibilities with our company will be as follows:
  • Perform end-user support by providing timely and accurate IT
  • Service Desk services such as incident management . problem escalation, remote assistance training and end-user guidance on NU. NR and NS network
  • Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant second- , line support in case of performance degradation or downtime
  • Advise ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality
  • Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period
  • Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications
  • Perform On-Call level 1 service support either remotely or on site.
  • Performs other duties as may be required.


Required Qualifications

If you have passion for the work described above, here are the basic qualifications we are looking for:
  • Degree or equivalent work experience in related field other relevant discipline or equivalent combination of qualifications
  • Recent experience, related to IT Service Desk functions
  • Prior experience of working in an international environment comprising both military and civilian elements.
  • Knowledge of service operations, processes, service delivery, reporting, and continuous improvement.
  • Extensive experience in end user support in general
  • Experienced in usage of ITSM tools such as BMC Remedy, Jira, Service Now etc.
  • Knowledge of, and experience in, installation, maintenance and troubleshooting of MS Windows 7 and 10 , MS Office, Visio, MS Project and Internet Explorer are essential;
  • Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN);
  • Experience of Outlook configuration, administration, and troubleshooting in MS Active Directory and Exchange.
  • Good knowledge of network technologies including VPN, WiFi networks and mobile data communications (Bluetooth and GPRS/UMTS)
  • Knowledge to create workflows, process flows and Knowledge
  • Base documentations periodically. Establish regular checks and ensure to update them before expiration.
  • Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload;
  • Good written and verbal communication skills with the ability to present complex issues in a clear manner to different levels of audience.
  • Ability to work on location unencumbered
  • NATO Secret Clearance

EQUAL OPPORTUNITY EMPLOYER

MCR, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.

Learn why so many of your highly qualified colleagues are already working at MCR. Check our open positions for opportunities to give your career a distinct edge.

Learn more at MCRI.com/Careers

Ref: C001613
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締切: 10-01-2026

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