Servicedesk Engineer

見る: 160

更新日: 16-11-2025

場所: Waregem West Flanders

カテゴリー: IT-ソフトウェア

業界: Information Technology & Services

レベル: Entry level

ジョブタイプ: Full-time

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仕事内容

We’re currently looking for a Servicedesk Engineer to strengthen the 1st line team at one of our clients.

Your daily tasks will be:

Such as office PCs, production PCs, terminals, printers, telephony, smartphones/tablets etc.
Hardware repairs where most cost-effective (replacement of drives, screens, keyboards, adapters)
Interventions for devices under warranty with the vendor (such as laptops, printers)
Preparation of hardware, deployment of software, installations
Keeping devices, security, software, settings, AD up to date
Follow up pool laptops administratively, material delivery administratively, stock management, asset management

Correct escalation to 2nd line support and 3rd line support and other teams where necessary.
Informing and assisting (new) users
Promoting order and tidiness in the workplace
Updating the knowledge base documentation (confluence)
SOX compliance in all activities, promote SOX compliance of users in their activities

Profile

You have a first experience in an IT support environment and have a broad IT interest
You are calm in every situation and are stress resistant
You are an excellent communicator in Dutch / English with basic knowledge of French

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