VTC Support Engineer

仕事内容

Location:
Mons, Belgium

Security Clearance:
NATO Secret

Reference No:
C001627 / Mons

Skills, knowledge, experience required:

• A University Degree in Electrical and/or Electronics Engineering, Telecommunications, with 3 years’ post related experience;
• OR a Higher Secondary education and completed advanced vocational training in that discipline leading to a professional qualification;
• OR professional accreditation with 5 years’ post related experience;
• Comprehensive knowledge of the principles of command and control (C2) systems;
• Very good working experience of/with protocols: H.323, SIP, SIPoTLS, HTTPs, SSH, Telnet DNS, SMTP, API, NTP, SNMP;
• Worked with common monitoring solutions, such as: CA Spectrum and Netscout nGeniusOne, for minimum 2 years;
• Worked in a network, Operation center or service desk function with customer and user contact in a minimum 3 years;
• Practical work knowledge in network environment areas, such as: VTC over IP, Serial VTC and/or VoIP;
• Very good knowledge about Routed Network Environments and Switching Network Environments;
• Experience in documentation of solutions, maintaining user/administration guides and step-by-step instructions;
• Practical experience in the use of modern concepts and accepted industry standards for configuration management, quality assurance and testing;
• 5 years’ operation and configuration experience of Poly VTC endpoints and MCUs;
• Very broad operational and configuration knowledge of VTC management appliances such as: Real Presence Resource Manager, RMX MCUs, Distributed Management Application (DMA) 7000;
• 5 years’ experience with design, deployment and configuration of VTC solutions including MCUs, management appliances and endpoints;
• Familiarity with VNOC applications including Centralized Scheduling tools, Call Detail Record reporting tools and automated fault identification tools;
• Ability to configure, optimize and diagnose VTC CODECs including Poly HDX models and Poly Group models;
• Ability to query VTC core devices such as: management appliances, MCUs, Gatekeepers and quickly resolve customer issues including: scheduling conflict or failure, missing participants, poor audio or video, dropped calls, bandwidth provisioning;
• Proficiency in utilizing Audio Video control solutions such as: Crestron, Extron, AMX.;
• Broad experience with design, deployment, testing and evaluation of Application Gateways (Session Border Controller), such as: ACME Packet, Cisco CUBE, Cisco VCS Expressway, Poly DMA-Edge and Poly RPAD;
• Ability to articulate, verbally and in writing, expert designs, ideas, concepts and solutions;
• Fluency in both spoken and written English.

Desirable:

• A formal post-secondary training in IT;
• Commercial certifications: Security+, CCNA, Poly CVE;
• Ability to navigate, influence and negotiate with all levels of the organization, business partners, customers and users;
• Strong communication skills and the ability to be concise in both written and verbal communications;
• Prior experience of working in an international environment comprising both military and civilian elements.

Duties/role:

• Being responsible for the delivery of 3rd level help desk services for Operations, Exercises and the Static VIDEO MCU Backbone and other NATO VIDEO conferencing Equipment;
• Performing remote fault diagnosis at Operational, Exercises and other NATO sites using the VIDEO Management System;
• Performing remote routine maintenance of Operations, Exercises and the static VIDEO infrastructure, management appliances and other NATO VIDEO equipment;
• Performing the update of directory tables;
• Performing required changes to the system documentation;
• Performing backups and restoring VTC core devices; MCUs, Management Appliances, Session Border Controllers across a wide area network;
• Advising on fault diagnosis throughout NATO sites utilizing a number of management platforms (e.g. Netscout, lntermapper, Splunk);
• Coordinating with sites to implement VTC elements centralization, standardization and best practices;
• Liaising and collaborating internally throughout the NCIA Service Line infrastructures and to external organizations for fault rectification activities;
• Being responsible for the maintenance of Standard Operating Procedures within the VTC Cell;
• Performing configuration and evaluation of test scenarios within the NGCS.
• Performing Reference Facility, pertinent to the area of VTC configuration problem resolution;
• Operating provided management tools and capabilities;
• Ensuring a common understanding of the available toolsets and method of utilization within the centralized and distributed user base;
• Investigating and proposing long term solutions to encountered equipment and configuration problems.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,

kapitał zakładowy wynosi: 71 650,00 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.com