Air Network Control Specialist-Associate (ID)

작업 내용

Purpose of the job

To manage and optimize the day to day Air Network freight operations activities whilst being on shift in order to ensure full networks coverage and to meet customers’ needs and expectations.

As a member of the Air Network NOC LGG Specialist team, control, prepare, communicate and report flight and freight operations activities, supported by excellent people management practices, resulting in improved service, productivity, people and customer results.

Key Activities

People collaboration

• Able to work in a positive and collaborative team environment;
• Communicate daily by proactively exchanging information;
• Provide immediate information to colleagues in order to act upon learning opportunities following operational exceptions or discrepancies or other incidents;
• Take ownership of customer satisfaction.
  

Resource management

To effectively monitor the Ramp operations resources in order to meet and exceed internal and external service levels at all times, and to provide excellent service to customers.

• Provide real time feedback to the Operations Manager(s) on-duty on any variations to work patterns that may require an adjustment to staff schedules
• Balance capacity of resources and set timeframes to successfully complete the operations process steps
• Report and if required escalate all issues impacting service.
  

Daily Freight/ Operations Plan

To realize the daily operations in the NOC in Liege in order to co-ordinate and control the freight flows on the Air Network.

• Control the Air Network activities and apply contingencies when required;
• Ensure Service Level Agreement with customers are respected and adhered to in the execution of the job purpose;
• Agree and communicate to the daily schedule and changes to the field;
• Liaise with airport representatives to provide maximum flexibility on the Air Network;
• Promote and ensure an effective and good–working relationship inside the NOC and other LGG based departments or customers in order to maximize co-operation and effectiveness amongst Operations;
• Communicate with all LGG departments daily on the Air Network activities, to ensure network coverage and full connectivity of the freight and to address any issues to concerned parties to maintain the service;
• Coordinate all actions and initiatives in order to optimize the Air network;
• Be responsible for controlling effectively the ULD flow based on the input from the customers and take corrective actions where/when necessary;
• Report and if required escalate all issues impacting service ;
• Establish various reports and handovers to ensure efficient communication and reporting;
  

Communication

• Promote and ensure a good-working relationship between the NOC and the other LGG based departments in order to maximize co-operation amongst Operations.
  

Internal compliance

To comply with internal policies and procedures in order to ensure consistency locally and across the Division.

• Comply with all relevant divisional and local company related policies, procedures and legal requirements.
  

Preferred Experience

Preferred experience/knowledge

• International express or logistics industry background
• Minimum of 2 years’ experience within a major airline environment, preferably as a NOC Administrator.
• One-year experience in managing a team.
  

Preferred Knowledge

• Extensive understanding of the FDX Air Network.
• Organizational awareness (structure and products and services)
• Understanding of communication requirements in a multi-cultural environment.
  

Necessary Technical / Functional Skills

• Ability to work on own initiative in a deadline-driven environment
• Ability to manage multiple assignments while keeping the helicopter view to monitor the freight operations
• Good communication capability both internally and externally verbal & written
• Being computer literate, with extensive knowledge of Windows applications
• Fluent use of written and spoken English
  

Contract Type

• Grade 8
• Full time position (40h)
• CDD
• High demand for personal flexibility and operational stress management.
• Night work / Including - Weekend’s and bank holidays
  

Recruitement process

• Check CCT / Steps
• Résumé screening
• Psycho-technical test (if not done in past processes)
• Panel Interview
  

Every step is eliminatory

Deadline to apply for INTERNAL CANDIDATES : 18/10/2021

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.