Customer Service Representative

☞ Mars

전망: 145

갱신일: 16-11-2025

위치: Brussels Brussels Capital

범주: 행정 / 임원 / 보조원 IT-소프트웨어 IT-하드웨어 / 네트워킹 정보 기술 매상

산업: Industrie

직업 종류: Voltijds

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작업 내용

As a member of the Customer Service team, you are in direct contact with our B2B customers and our logistic partners. You perform all operational tasks related to the customer interaction in the order to invoice process.

The position is located in the Brussels office (50%) and you will also work from home (50%). Our customers are all B2B and vary from large retail chains and wholesalers to smaller customers that breed puppies and kittens.

It is a position that requires a lot of interaction and must interact with Sales, Logistics and Finance for the correct management of customer accounts. The position also requires high level teamwork.

As the first point of contact with the client, the position demands strong communication skills (empathy and assertiveness) to deal with the situations that arise in the day to day, as well as being detailed oriented, organized/have methodology to be successful.

What are we looking for?
  • Fluency in French, Dutch and English.
  • 1-2 years of experience in a similar position with a very strong customer service focus.
  • Good communication and conflict management skills.
  • IT literate: high level of Microsoft Office, especially Excel- user level. Preference to Navision knowledge.
What will be your key responsibilities?
  • Order Management; EDI, Webshop, Mail, CRM and Phone.
  • Claims and returns handling.
  • Customer support activities like: track and trace, claims questions, order questions, web shop support, 3PL communication.
  • Customer Service calls (inbound and outbound), with the purpose to increase customer service.
  • Responsible for administrative processes related to the sale of products to customers, complying at all times with internal procedures established by the company.
  • Share with Sales Representatives the responsibility to keep the client informed and properly advised about the products, in order to ensure a positive evolution of sales.
  • Update relevant information in CRM and thus providing the Sales Representatives with information from clients that allows them to define and develop the necessary actions to achieve sales objectives.
  • Be involved and pro-actively engage in continuous improvement initiatives, including making analysis based on the available data.
  • Drive one or two projects/initiatives that positively contribute to the customer experience.
What can you expect from Mars?
  • Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

#LI-CA1

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마감 시간: 31-12-2025

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