IT Business analyst

작업 내용

About the Company

Groupe Florimond Desprez (GFD)breeds varieties and produces seeds to meet the needs of arable crop farmers, the agro-industrial sectors and consumers, while actively supporting the agro-ecological transition. The group mainly works with species intended for human consumption and is a world leader in sugar beet seeds, a leading European breeder of straw cereal and a major player in the European seed potato market. Florimond Desprez is an independent family-owned company founded in 1830 that operates in 65 countries, devotes 15% of its sales to research and employs 1200 persons. Groupe Florimond Desprez is headquartered in Cappelle-en-Pévèle, France.

The GFD IT team provides services and support to all the companies in the group, including UBS, headquartered in Tienen, Belgium.

Responsibilities

Business process analysis and improvement

• Understanding the vision and pain points of the business processes and transforming them into requirements to realize strategic goals
• Developing process maps, workflows or other models to represent the current (AS-IS) and future (TO-BE) state of business processes
• Identifying gaps, inefficiencies and opportunities for process improvement, optimization and automation

Requirement gathering and analysis

• Collaborating with stakeholders to understand their processes, needs and challenges
• Gathering, documenting and validating business requirements by setting up workshops and alignment sessions
• Assuring that all requirements are clearly understood, documented and agreed upon by stakeholders

Stakeholder management

• Managing relationships with business stakeholders to understand their processes, pain points, goals and priorities
• Acting as a liaison between business units, IT teams and project managers
• Managing expectations and aligning solutions over the different business units to facilitate the delivery of global solutions

Testing and validation

• Assisting in the creation of test plans, creating test scenarios and validating the functionality of the solution
• Supporting end users during UAT (User Acceptance Testing) phases and providing training where necessary

Support and aftercare

• Monitoring the ticketing system and acting as a liaison between the business users and the engineers, documenting the functional scope of the issue and preparing/checking that the tickets are ready for development
• Managing proper communication with the users and assuring them in a polite and calm way

Continuous improvement

• Proactively identifying inefficiencies in applications and reporting and implementing effective solutions
• Performing detailed assessment of existing applications and systems to identify bottlenecks and pain points
• Leveraging data and feedback from stakeholders to propose actionable changes

Employee onboarding

• Integrating new team members into the department
• Facilitating initial training sessions on company systems, processes and procedures
• Acting as the primary point of contact for new hires during their onboarding period

Your profile

• You have a Master’s degree with at least 8-10 years of experience in analysis.
• You have proven interest or experience in a functional role, preferably in an international environment.
• You have proven experience as a business and functional analyst, software engineer, data analyst or a similar role in a similar environment.
• You have an excellent knowledge of multiple business processes, both in the domain of R&D and supply chain in an international context split over multiple business units and crops.
• You master the ability to translate business requirements in functional specifications for both applications and reporting/data analysis design. You’re able to translate business requirements into technical designs, defining the functional scope.
• You have a strong knowledge of requirements management tools like Azure DevOps, Jira, Confluence or similar.
• You have experience with process mapping tools like MAVIM (BPMN tools) and Microsoft Visio.
• You’re familiar with an agile way of working (e.g. Azure DevOps, Jira) and have experience in working with structured project delivery frameworks.
• You have excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely to non-technical users (in Dutch, English and French).
• You have excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and implement effective solutions.
• You have a proven interest in collaborating across multiple domains and working cohesively with stakeholders across product, engineering, data science and applications.