Marketing & Customer Journey Expert P&C Retail

• Contribute to the implementation of the global marketing plan initiatives, based on AXA’s strategy.
• Develop, implement &/or enhance digital customer journeys & services to boost sales and delight the customers by bringing added value to our insurance products.
• Develop value propositions across products or customer journeys supporting customer acquisition and loyalty in close collaboration with other departments.
• Deploy upsell and cross-sell campaigns while ensuring end-to-end realization.
• Contribute to AXA’s SEO ambitions by creating content with added value for the targeted customer segment.
• Keep an eye on the competitors & give visibility about initiatives linked to your scope/customer segment.
• Roll out campaigns & go-to-market plans (including communication aspects) to launch or create awareness on P&C Retail products on the market.

• 
  Holder of a master’s degree or a bachelor’ degree with proven professional experiences
• You have at least 3 years of experience in Marketing
• Good knowledge of insurance, products bank products (especially for P&C Retail)
• You are fluent in French and Dutch and have a good knowledge of English
• You have strong project management skills. You know how to work in project mode (agile)
• You have experience with copywriting & UX writing
• You have a 360° vision, you communicate easily, you are collaborative and a good listener
• You can produce compelling presentations and translate complex insurance products into attractive customer-oriented services
• You dare to decide and propose ambitious solutions without losing sight of the customer experience.
• You are looking for challenge and want to be part of a dynamic team, working together as one in a nice atmosphere.

At AXA, we want to be more than the world leader in insurance and asset management.

Our purpose is ‘Act for human progress by protecting what matters’. As an insurance company, we want to watch over every individual, society and the world while always keeping the future in mind.

As an insurer, AXA Belgium is also a key player in the field of prevention. Protection is in our DNA, as evidenced every day by the extensive investments in research and risk awareness.

At AXA, we reject unfair or unlawful discrimination in any form. More info in our Diversity & Inclusion Policy.