Sales Consultant

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Passionate about after-sales service for material handling equipment and customer care, give your career a boost! Join the TREX.PARTS success story!

Founded in 2018 by two German family-owned groups that are European leaders in their respective sectors, TREX.PARTS has quickly made a name for itself in Germany, Poland, Austria, Switzerland and the Netherlands. In these countries, TREX.PARTS is now recognised by professional repairers, front-end forklift truck and warehouse equipment rental companies as THE ALTERNATIVE for supplying spare parts WITH TOTAL TRANSPARENCY

Today, with the launch of our French and Belgian subsidiaries, we are opening a customer centre in Mouscron (BE), a real front office, to follow up customers and support our growth in these new markets and we are now recruiting the first employees

Within this new team, come and express YOUR EXPERIENCE, YOUR ENERGY, YOUR COMMERCIAL SENSE & YOUR TALENT and quickly become a pillar of our growth and our ambitions

If you are agile, dynamic and ambitious with a start-up mentality and a passion for forklifts, we need to talk!

• You are the face of TREX.PARTS for our prospects and clients on a daily basis and you embody our slogan “For Professionals. From Experts”.
• Continuously connected, you will handle incoming calls/emails and all requests from French-speaking customers from A to Z: Technical advice, Reference search, Quote submission, Order validation and follow-up, Invoicing questions, Complaints handling....
• Responsive, rigorous, friendly and committed, you will quickly create a bond of trust with your contacts and take advantage of this to highlight the simplicity of working daily with the tools available on our E-commerce site
• Proactive, you stimulate the curiosity of prospects, you detect the potential need of your contacts to purchase parts
• Ambitious, agile and a driving force around your superiors and colleagues, you follow internal training courses assiduously to quickly become an expert both in customer relationship management tools and in spare parts in the major forklift truck brands
• As a team player, your involvement in sharing your experience/skills with colleagues and your sense of initiative to make the team grow make you a pillar of our growth and ambitions
  
You have demonstrated

• Active listening & customer awareness ideally validated by proven experience in a customer centre
• Knowledge/experience of after sales or spare parts for forklift trucks or construction equipment
• Open-mindedness, curiosity and willingness to learn/acquire new skills and versatility
• Team player spirit: Involvement in sharing your experience/expertise with colleagues and a sense of initiative to help the team grow
• Natural dynamism which translates into initiative and involvement in making concrete proposals and bringing them to fruition
• Reliability: naturally organised, you manage priorities correctly according to their importance and urgency. You keep your commitments and your word can be relied upon.
  
You will have to follow occasional training courses/sessions/meetings in English given by the German colleagues of the parent company. You have a good knowledge of written and spoken English, ideally at B1 level. A basic knowledge of German would be an advantage.

• A complete and versatile permanent contract under Belgian law, with the possibility of progression depending on individual and collective performance
• 40 hours /week => 12 recuperation days per year
• “Border tax” status for French residents possible (provided you already have it)
• Solid ongoing training in the parent company’s software tools and support systems to offer a premium service to customers
• An ergonomic workstation
• An attractive fixed salary depending on profile/experience +
• Lunch voucher
• Share of transport costs
• A start-up work environment and atmosphere in line with our company values: Transparency, Partnership and Trust that lead to Empowerment
• An attractive location and work environment: Our Customer Center is based in Mouscron (BE), in Picardy Wallonia
• A stone’s throw from the French border and the terminus station of the M2/Ilevia metro line of the French city of Lille
• Less than 30 minutes by car/public transport from Lille, Tournai and Courtrai.
• In a Business Hub established in 2004, fully air-conditioned, very well equipped and secured, with facilities for lunch either indoors (break rooms and kitchenette with microwave and fridge) or outdoors in the park that borders the building. Parking space and bicycle/motorcycle parking available at the foot of the building.
• Crèche a stone’s throw away.