Service Center Specialist

☞ GE HEALTHCARE

전망: 140

갱신일: 16-11-2025

위치: Diegem Flemish Brabant

범주: IT-소프트웨어 IT-하드웨어 / 네트워킹 정보 기술 경영진 기계 / 기술 유지 매상

산업:

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작업 내용

Job Description Summary Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job Description

Description:

Participates in the daily operations of the call center

Key Responsibilities:

  • This Call Center Specialist serves as the primary contact between the customer and GEHC Service Support.

  • Call Center specialists are the face of GE Healthcare to our highly valued customers.

  • Work collaboratively with other GE departments for dispute resolution.

  • Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.

  • Respond to customer queries in a timely and professional manner. Specific responsibilities include:

Quality Specific Goals:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

  • Complete all planned Quality & Compliance training within the defined deadlines.

  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure.

  • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

  • Associate’s degree, or equivalent work experience.

  • Prior demonstrated experience working in a Customer service role.

Preferred Qualifications:

  • Demonstrated understanding of the product area as it relates to the customer segment

  • Demonstrated analytical thinking/problem solving ability

  • Ability to think clearly and quickly and empathize in high-pressure clinical situations

  • Tenacity & creativity in handling customer issues

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-DN1

Additional Information

Relocation Assistance Provided:No

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마감 시간: 31-12-2025

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