Lead, Global Deliver Analytics

Job content

Johnson & Johnson Health Care Systems Inc. (HCS), a member of Johnson & Johnson Family of Companies, is currently recruiting for a Lead, Global Deliver Analytics! Johnson & Johnson Health Care Systems Inc. (JJHCS) provides contracting, supply chain, business services, and strategic solutions to customers and commercial intermediaries of U.S.-based Johnson & Johnson companies, including hospital systems, health plans, distributors, wholesalers, purchasing organizations, government payer programs, and government healthcare institutions in the U.S. JJHCS also engages with customers to provide streamlined supply chain services for our products that seamlessly integrate with customer operations, address shared evolving market challenges to value-based care, and develop innovative solutions that improve patient care and access. Johnson & Johnson Deliver Group is part of Johnson & Johnson’s global Supply Chain organization supporting operations across all of the Johnson & Johnson Family of Companies. Our group strives to deliver an exceptional customer experience through leading critical customer-facing-functions such as customer service, distribution and transportation. In addition, Deliver oversees critical business enablers, including how we gather and manage supply chain master data, safe and secure supply chain practices, product identification standards, and market/channel access capabilities. It supports all three sectors of Johnson & Johnson: Medical Devices (including Vision), Pharmaceutical, and Consumer Products. Located in every region of the world where Johnson & Johnson operates, Deliver is a critical component of our supply chain, working collaboratively to ensure that quality, safety and the experience of our customers is our top priority. Are you interested in joining a diverse team delivering outstanding results to our customers? Apply now for this exciting opportunity! Overview The Global Deliver Excellence team is looking for an Analytics Lead who will devise, maintain, and update global Customer analytics dashboards and insights for regional and global stakeholders to drive our Customer Experience journey. As Lead for Global Analytics, you will be using Alteryx, Data Visualizations, and other advanced analytics tools and in this role, you will drive the development of strategic insights, advanced visualizations, data modeling and predictive analytics. Responsibilities: Lead the development & maintenance of global performance management assets across Customer Experience, including interactive dashboards, metric definitions, metric development and updates Connect with Deliver Performance & Analytics teams, and other data & analytics departments across Supply Chain, Commercial and IT to ensure an aligned Customer experience strategy; Responsible for collection of Customer Experience KPIs for quarterly business reviews; Proactively provide data-driven strategic insights and support the deployment of advanced analytics as capabilities evolve within Customer Experience and Customer Analytics; Manage Customer Experience data collection process for Deliver and SC leadership reviews; Use external benchmarks to champion the development and implementation of analytical approaches and methods that are innovative and examples of best practices; Partner with external vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role; Strong data management and analytical skills with a consistent awareness to accuracy and attention to detail; Deliver effective presentations to senior management using robust storytelling and data visualization approaches. Qualifications Minimum of bachelor’s degree or equivalent is required. High preference in Economics, Statistics, Finance, Engineering, IT, Supply Chain or comparable by experience; Must have at least 6 years of experience in creating data analytics solutions that drive actionable insights; Experience working or supporting Supply Chain areas is preferred; Experience with performance analytics and advanced analytics tools (preferred experience with Power BI and Alteryx) is required; Experience collaborating within a global teams and providing deliverables on schedule is preferred; Experience in leading data analytics projects, understanding and shaping user requirements and partnering with IT is preferred; Passionate about building a “Best in Class” customer-facing organization that drives business success using data is preferred; Experience working within a cross-functional environment with a high degree of collaboration is preferred; Track record to drive business results – identifies and capitalizes on opportunities, identifies risks/issues, assesses implications, formulates recommendations, and drives sound decisions that deliver results Possess strong presentation and storytelling skills; can speak across various forums and communicate to broad, diverse and non-technical audiences is preferred; This position requires up to 10% of travel time. At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.] Primary Location United States-New Jersey-Piscataway-425 Hoes Lane Other Locations North America-United States-New Jersey-Raritan, Latin America-Brazil-São Paulo-São José dos Campos, Latin America-Brazil-São Paulo-São Paulo, Europe/Middle East/Africa-Czech Republic-Prague-Walterovo Namesti, Belgium-Antwerp-Beerse Organization Johnson & Johnson Health Care Systems Inc. (6077) Job Function Operations Requisition ID 2206018870W