Mako Field Service Representative

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

OUR COMPANY
With sales of more than $17 billion by 2021, more than 46,000 employees worldwide, and more than 40 years of continuous growth, Stryker Corporation is a global leader in the orthopaedic market and one of the world’s largest medical device companies. Stryker delivers results through a wide range of products, including joint replacement, trauma and spine implants, micro-implants, ortho-biology products, electric motors, surgical navigation systems, endoscopy equipment, as well as trolleys and emergency room equipment.

Summary :
The successful candidate will be responsible for the technical service of Stryker Mako robotic assisted arms in this region.

Our ideal candidate will have excellent electro-mechanical capabilities, they will research, diagnose, troubleshoot and resolve customer issues in an accurate and timely manner. They will be able to work independently with minimal direction and supervision to achieve the desired outcomes.

The successful candidate will:

• Schedule and perform on-site installation, maintenance and repair of highly complex robotic medical equipment and software systems.

• Maintain hospital and account preferences to meet or exceed customer expectations. Deliver excellent customer service and foster positive, trusting relationships with all hospital staff.

• Verify and approve the operational quality of Stryker systems and equipment.
• Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment.
• Prepare and submit applicable field service documentation such as field service reports, expense reports and service checklists and /or attachments

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com