Manager Customer Advisory Services

☞ KPMG

View: 140

Update day: 26-11-2025

Location: Zaventem Flemish Brabant

Category: Finance / Bank / Stock Marketing / PR

Industry: Management consultancy

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Job content

Advisory - Manager

Location

Zaventem HQ

Roles & Responsibilities

The KPMG Customer, Sales, Marketing, and Innovation advisory is an emerging practice within KPMG Belgium. We help companies and organizations to future-proof the way they design and implement customer experiences, sales, marketing, and innovation approaches.

Our practice operates at the crossroads of experience design, sales and marketing operations, data management, and the use of marketing and sales technology.
We are looking for a senior advisor/manager with 6 to 8 years of experience in working on customer experience projects. Practical skills should include market and client research, customer journey mapping, value proposition design, and project management experience.
What you will do?
  • Map as-is customer experiences via market surveys, user panels, interviewing, customer journey mapping, and analysis of customer engagement data
  • Develop and prioritize recommendations through creative ideation, best practices benchmarks, and co-creation sessions
  • Build business cases on the financial impact of implementing the recommended changes
  • Manage a team of more junior advisors in the process of identifying the customer experience as-is and the to-be situation.
  • Manage the collaboration with subject matter experts in the field of data analytics, strategy, people and change, financial services advisory that may also be involved in our projects or that may involve us as subject matter experts in their projects.

Skills & Qualifications

  • You have proven experience in customer experience design and are passionate about customer behavior and creating frictionless customer journeys.
  • You have an analytical mind and can identify patterns in large amounts of data from different sources
  • You are good in people management and in coaching and developing young talents in our team
  • You are a strong communicator, confident, convincing, and friendly in customer contacts
  • You have a positive mindset and are a team player
  • You have project management skills and Agile or Prince 2 hold no mysteries for you, allowing you to manage time-sensitive, cross-functional initiatives and projects in a fast-paced environment with little supervision
  • You are fluent in Dutch but can also work in English and French.

We offer

At KPMG, we truly believe our people are the heartbeat to our success. We commit ourselves to encouraging true team spirit and creating an international and dynamic working environment in which each can pursue the knowledge needed to boost their career. Additionally, as Top Employer, we highly invest in our people’s development of soft skills and technical knowhow.
In addition to a competitive and attractive compensation package, we offer a great number of extra-legal advantages such as flexible working hours, 27 vacation days, group & hospitalization insurance, company car and fuel card, net allowances, a laptop, and iPhone/iPad, as well as the opportunity to shape your compensation package to your needs with our ReFlex@KPMG plan.

#BusinessConsulting
#CustomerAdvisory
#CustomerExperience

Contract type

Permanent

Full time/ Part time

Full-time

Position location

Job location

Europe, Belgium, Brussels Office - Zaventem HQ

Candidate criteria

Minimum level of experience required

6 to 10 years

Languages

  • Dutch (Very good knowledge)
  • English (Very good knowledge)
  • French (Good knowledge)


General information

Reference

2021-403
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Deadline: 10-01-2026

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